Customer Support Administrator

3 weeks ago


Cramlington Northumberland, United Kingdom MTrec Ltd Full time

The Company

Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.

The Role

* Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.

* Provide customer care for external and internal customers alike, managing customer expectation in line with targets and values.

* Proportionally coordinate and support sales through the processing of customer orders, complaints and all associated administration.

* Be the first point of contact for customers; ensuring a professional attitude and approach at all times.

* Develop relationships with both customers and colleagues with a clear focus on trust and transparency.

* Coordinate with departments to ensure swift and timely customer response; organising workload to meet customer expectation and business time frames.

* Working to all business procedures, protocols, authority levels and to the company's financial controls.

* Work closely with Team Leader to establish best practice and ensure that agreed ways of working are maintained.

The Person

* You will have previous sales administration experience ideally from engineering or manufacturing background.

* Sales order processing experience is preferred.

* You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment.

* Previous experience using sales order processing and CRM systems.

* Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first.

* Excellent attention to detail.

* Ability to work under pressure and deliver to deadlines with a high level of accuracy.

* IT literate, particularly Microsoft packages, including excel.

The Benefits

* You will be working for a well-established growing employer.

* An excellent salary.

* A company experiencing continued growth, expansion and investment.

* The company are fully compliant with the latest health and safety requirements for current safe working practices #J-18808-Ljbffr

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