Customer Advisor

1 week ago

Cramlington, United Kingdom Reed Business Support Full time

Are you a fluent German speaker and passionate about great customer service?

If so, Reed has a fantastic opportunity to join a market-leading manufacturer and eCommerce business based in Cramlington.

As a German speaking Customer Advisor, you will be driving the growth of sales through delivering excellent customer service and ensuring the best customer experience.

**Role & Responsibilities**:

- Providing proactive and commercial account administration.
- Demonstrating excellent customer service skills with the ability to understand the needs of the customer.
- Maintaining an accurate database of customers for business development purposes
- Working closely with the Customer Care team to understand the customer and drive sales through exceptional customer care.
- Communicating effectively and liaising with other departments to solve problems or answer customer queries.
- Maximising value from each customer interaction by taking opportunities to increase sales through up selling and following up on leads given/quotations raised.
- Keeping up to date with competitors and changes within the marketplace
- Administering of returns and process accurate refunds.
- Monitoring online payment details to reduce risk of fraudulent orders being processed.
- Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling.
- Providing cover for colleagues within the wider Sales & Operations Team during absence or busy times.

**Experience**:

- Proven experience within the B2B or B2C sector.
- Experience within a professional sales environment.
- Evidence of effective communication skills gained within a customer service or commercial office environment.
- Evidence of strong commercial awareness.
- Strong MS Office and Excel skills.
- Proficiency with in-house ERP systems.

**Education and Qualifications**:

- Good basic education including a minimum of GCSE passes at grade C or above in English Language and Maths.
- Fluency in German, both written and verbal.

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