Customer Service Adviser
4 weeks ago
**Further Information**
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government's ongoing challenges and the diversity of our residents means we have to work smarter. That's why we want bold, creative and agile thinkers who can help us move forward and innovate.
Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more
If you are a person who loves to help others, in a Contact Centre environment, we want to hear from you It is an exciting time for Customer Service at Northumberland County Council.
We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.
We have 3 positions available, 2 are full time posts working 37 hours per week and the third is part time working 18.5 hours per week.
The vacancies are within our Telephone Contact Centre which is split between 2 locations ie Cramlington and Morpeth. There will also be opportunities for the successful applicant to work from home as part of their normal work pattern.
We are offering:
- Permanent positions 2 x Full Time Posts,37 Hours and 1 Part Time post,18.5 Hours.
- Base of work either Northumbria House, Cramlington or County Hall, Morpeth with the
option of working from home on some days
- A starting salary of £22,369pa - £24,054pa (Pro
- Rata for part time position) - competitive in a Customer Service role.
- Access to the Local Government Pension Scheme (or other pension scheme)
- A wide range of staff benefits including a competitive annual leave provision
Essential requirements:
- Please see the job description and specification attached.
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