Customer Service Colleague
4 weeks ago
**Job Title**: Store Assistant
**Job Summary**:
**Job Purpose**:
Support the store management in ensuring the store meets the expectations and needs of the customers, through effective customer service, and ensuring availability of products and services at all times.
**Reports to**:
Store Manager / Supervisor
**Key Result Areas**:
The Store Assistant is responsible for serving customers whilst maintaining standards within the store, replenishing stock through rotation and code checking, dealing with queries and complaints from customers and other members of the public including, Sales Reps and other third parties, performing other duties that assist in the opening and closure of the store as well as completing any other reasonable tasks and duties as requested of them from their manager.
**Main Responsibilities**:
- Assist in the day to day running of the store.
- Operate the till, including normal sales, handling multiple methods of payments, and also including other till functions such as voids, returns and similar functions that might normally be expected in a shop environment.
- Serve customers as normally required in a shop environment, whilst ensuring that they are treated with respect and manners.
- Develop an understanding of the products sold in the store sufficient to provide an effective level of customer service, and contribute to the sales targets.
- Take an active role in stocking shelves according to company procedures and policies, using own initiative to fill any gaps, adhering to the company procedures for stock replenishment.
- Take an active role in maintaining effective stock room controls, and in ensuring continued stock supply, and in maintaining stock record accuracy.
- Comply with the company’s policy on managing waste and write off as directed by the Store Manager.
- Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies. Participate in the housekeeping of all shop areas, including staff rest areas, (kitchen and toilets), back yards, front of store area and stock rooms. Keep the shop and displays clean and tidy at all times.
- Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance.
- Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shops performance both individually and as a member of the shop team.
- Assist shoppers to find the goods and products they are looking for, and give advice on product selection.
- Respond to any queries from customers.
- Be vigilant at all times and to help minimise stock loss.
- Ensure any issues or discrepancies are reported to the Store Manager or Supervisor.
- Be flexible and mobile, willingly working on any task within the shop environment or in support of shop sales.
- Take an active role in ensuring quality of your own work conforms to any standards defined.
- Take an active part in any performance measurement, enabling the company to improve.
- Actively learn and implement new ideas, methods and skills.
- Comply with and implement all of the company’s policies and procedures.
- Comply in all respects with the company’s policy, procedures and legislation in respect of Health and Safety, Licensing Law and Trading Standards.
**Person Specification**:
- GCSE ‘C’ Grade or above or equivalent in Maths and English.
- NVQ level 2 in retail and or customer service. (desirable)
- Numerate and literate.
- Retail or public facing experience.
- Experience of dealing with money in various forms.
- Friendly and engaging personality.
- Positive and flexible attitude.
- Be patient, tactful, diplomatic and approachable.
- Self-motivated.
- Excellent customer service skills.
- Good team worker.
- Helpful, polite and of smart appearance.
- Physically fit - may be standing for most of the day, and required to carry out lifting of stock.
- Flexible approach to working hours.
**Job Type**: Part-time
Pay: £8.60-£11.44 per hour
Expected hours: 16 per week
**Benefits**:
- Company pension
- Flexitime
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: 01SGNisa22.05.24
-
Customer Service Colleague
4 weeks ago
Cramlington, United Kingdom Nisa local Guidepost Choppingto NE62 5LT Full time**Job Title**: Store Assistant **Job Summary**: **Job Purpose**: Support the store management in ensuring the store meets the expectations and needs of the customers, through effective customer service, and ensuring availability of products and services at all times. **Reports to**: Store Manager / Supervisor **Key Result Areas**: The Store Assistant is...
-
Specialist Customer Care Colleague
2 weeks ago
Cramlington, United Kingdom Barclays Full time**Senior Customer Service Advisor** **Northumbria / Hybrid** **£24,700 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Senior Customer Service Advisor you will be at the forefront of our passion for working with customers, serving their more complex needs and right now our customers need us more than ever. Whatever...
-
Sales Colleague
2 weeks ago
Cramlington, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Cramlington Currys, Cramlington (L02864) Permanent Full Time and Part Time 8-39 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the...
-
Sales Colleague
2 weeks ago
Cramlington, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Cramlington Currys, Cramlington (L02864) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest tech....
-
Sales Colleague
2 weeks ago
Cramlington, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Cramlington Currys, Cramlington (L02864) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest tech....
-
Sales Colleague
24 hours ago
Cramlington, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Cramlington Currys, Cramlington (L02864) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £10.35 per hour plus an average bonus per hour of 64p Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers -...
-
Customer Service Assistant
3 weeks ago
Cramlington, United Kingdom BM Stores Full time**We are currently recruiting for Customer Service Assistants to join us at our store in **Westmorland Retail Park, **Cramlington!** **We are looking for Store Colleagues to join us on a temporary basis & support our busy Christmas period!** We have various, flexible shift patterns available including weekends, with contracts up to 20 hours week and...
-
Customer Service Advisor
24 hours ago
Cramlington, United Kingdom Barclays Full time**Customer Service Advisor** **Cramlington** **£23,500 per annum** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...
-
Customer Service Executive
1 week ago
Cramlington, United Kingdom Careersolve Full timeCareersolve are proud to be partnering once again with a manufacturing company based in Cramlington who are looking to recruit an experienced **Customer Service Executive** to join them on a permanent basis. **Salary - £23,000** **Our client also offers a generous benefits package including**: **Company Pension** **Free Onsite Parking** **+ more** **As...
-
Senior Customer Service Advisor
3 weeks ago
Cramlington, United Kingdom Barclays Bank PLC Full timeSenior Customer Service Advisor Location: CramlingtonSalary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Senior Customer Service Advisor
3 days ago
Cramlington, United Kingdom Barclays Full time**Senior Customer Service Advisor** **Cramlington** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Representative
4 weeks ago
Cramlington, United Kingdom Central Employment Agency (North East) Limited Full timeOur client is a dynamic company specialising in outdoor recreational equipment, dedicated to enhancing the experiences of enthusiasts worldwide. With a diverse portfolio of brands catering to various outdoor activities. We are seeking a Sales Assistant to join our client team. Reporting to the Senior After Sales Assistant, the successful candidate will play...
-
Store Colleague
1 week ago
Cramlington, United Kingdom Pets at Home Full time**Store Colleague - Cramlington** Part-time **Salary**: 10.60 Contracted hours: 16 Hours **Who are we?** We’re **Pets at Home** - if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Groom Rooms, and Vets4Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores - where local...
-
Customer Service Representative
2 days ago
Cramlington, United Kingdom Enerpac Tool Group Full timeHere at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal. Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward....
-
Customer Service Representative
3 days ago
Cramlington, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...
-
Customer Services Administrator
1 week ago
Cramlington, United Kingdom Appreciate Group plc Full timeAbout this role This is an exciting new role within the Operations team, supporting with customer enquiries and managing brand relationships through successful Gift Card Programs. This is a diverse role, where no two days will be the same. **Key Responsibilities** - Timely completion of daily processing tasks to a high degree of quality and efficiency -...
-
Customer Service Representative
4 weeks ago
Cramlington, United Kingdom William Hill Full time**Location** Northumberland CRAMLINGTON DUDLEY COURT NE23 6QW **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 12 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our...
-
Customer Service Representative
4 weeks ago
Cramlington, United Kingdom William Hill Full time**Location** Newcastle upon Tyne CRAMLINGTON DUDLEY COURT NE23 6QW **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 10 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets....
-
Customer Service Advisor
2 weeks ago
Cramlington, United Kingdom Luggage-point Full timeAn exciting opportunity has arisen to join a small but growing team at our Head Office in Cramlington, Northumberland. We are looking for a Customer Service Advisor with a strong focus on providing excellent customer service. **What we offer our employees**: - Company pension scheme - Genuine career progression - Full company training - Staff discount...
-
Advisor services
3 weeks ago
Cramlington, Northumberland, United Kingdom Barclays Full time €26,500Senior Customer Service Advisor Location: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday ...