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Customer Services Administrator

4 months ago

Cramlington, United Kingdom Appreciate Group plc Full time

About this role

This is an exciting new role within the Operations team, supporting with customer enquiries and managing brand relationships through successful Gift Card Programs. This is a diverse role, where no two days will be the same.

**Key Responsibilities**
- Timely completion of daily processing tasks to a high degree of quality and efficiency
- Maintaining demands and performing actions on a timely and accurate basis
- Assisting with the preparation of invoices
- Handling incoming calls from customers relating to Gift Card Programs
- Manage client payments to ensure that suppliers are paid on time, balances are maintained within banking facilities
- Analysing and inputting data in to our sector specific software packages
- Managing and updating company databases
- Expedite purchase orders, updating the system and key stakeholders in relation to delays & issues
- Support the movement & allocation of stock

**Experience**:

- Previous experience working in an operations or customer services team
- Experience in finance systems desirable
- Self-starter who can demonstrate initiative in solving problems to achieve results
- Experience working with CRM systems, e.g. Hubspot
- Proficiency with spreadsheets / google sheets

**Skills/Ability/Knowledge**:

- Information technology skills - Word/Excel/Outlook
- Experience in operational support, ideally in a data and process-orientated environment
- Excellent interpersonal skills to deal with clients
- Good organisational skills and ability to work to, and sometime implement own processes
- Customer focused attitude, and able to interface directly with clients if and when required.
- Strong team player, evidencing an ability to establish positive working relationships
- Proactive approach, quick to learn and able to manage own workload
- Critical thinking and problem-solving skills
- Able to cope in times of pressure
- Good written and verbal English communications skills

**What can you expect?**

As well as fabulous colleagues, amazing office space and engaging work, there are loads of additional benefits we offer right now:

- 20 days’ holiday per year, plus bank holidays
- Free car parking on site
- Discount on gift cards

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person