Customer Care Administrator

1 month ago


Cramlington, United Kingdom Adecco UK Full time

**Key duties include, but limited to**:

- Account and general administration
- Demonstrating excellent customer service skills
- Maintaining an accurate database of customers
- Working closely with the Customer Care team
- Liaising with other departments to solve problems or answer customer queries
- Up selling and following up on leads given/quotations raised
- Administering of returns and process accurate refunds
- Monitoring online payment details to reduce risk of fraudulent orders being processed
- Monitoring of customer feedback
- Complaint resolution
- Providing cover for colleagues during absence or busy times

**Education and Qualifications**:

- Good basic education including a minimum of GCSE passes at grade C or above in English Language and Maths.

**Relevant Experience**:

- Experience within the B2B or B2C sector
- Customer service experience
- MS Office and Excel skills
- Proficiency with in-house ERP systems

Special Attributes/Individual Performance Characteristics:

- Pro-active
- A positive attitude
- Hard-working
- Able to multitask and manage workload to tight deadlines
- Articulate, confident and friendly on the telephone
- Confident, enthusiastic & professional manner
- Close attention to detail
- Reliable and excellent timekeeper

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read



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