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Customer Care Coordinator

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Cramlington, United Kingdom Theo James Recruitment Full time

Customer Care CoordinatorSalary: Up to £27,773Benefits: * 25 days holidays + bank holidays * Company pension scheme * Occupational health scheme * Health and wellbeing schemeLocation: CramlingtonThe Company:A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the businessJob Description:Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention.Skills & Experience: * Prior experience working within a manufacturing environment in a customer service role desirable * A proactive individual who has the ability to be flexible in their role whilst staying organised * Must be commercially savvy and has the ability to pick up on leads to provide to the wider team * Provide excellent customer care to customers in line with company expectations * Process customer orders, answer queries and complaints and log all corespondance on the CRM system * Coordinate with various departments to ensure customer satisfaction * Build relationships with customers through trust and transparency when dealing with queries from the customer