Customer Services Administrator
3 months ago
We are looking for a Customer Service Administrator to help maintain our outstanding levels of service for both our trade and retail customers, and to manage a number of administrative tasks. If you are ready to hit the ground running and believe you can make a real difference to a fast-growing brand, this could be the role for you.
As we are a small company you would play a big part within it getting involved in many aspects of all areas of the business. If this varied role sounds like the role for you please read on.
**Responsibilities**:
- Manage incoming calls and written queries over a multitude of channels
- Liaison with sales agents
- Process orders, payments and other administrative tasks
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Process sales leads
**We would love to hear from you if you are**:
- Approachable with a friendly, positive, can-do attitude
- Someone who thrives in a team environment and possesses excellent communication skills
- Customer focussed with the ability to adapt/respond to different types of characters
- Organised with an ability to multi-task, prioritise, and manage time effectively
- Competent in MS system (Outlook, Excel, Word, etc)
**Extra Benefits**:
- **Early Finish (Half day) Friday**:
- **Additional Birthday leave**:
- **Private Medical Insurance**:
- Generous Company Discount
- Company Pension
- Casual Dress
- No Weekends
- On site-Free parking
This is a Full-time permanent position. Hours of work are Monday to Thursday 8:30-17:00 and Fridays 8:30 - 13:00
Please note this position is 100% office based from our Llandow studio
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cowbridge: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: ICSA_Jul23
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