![Ty Hafan](https://media.trabajo.org/img/noimg.jpg)
Till and Customer Service Volunteer Cowbridge
3 months ago
**We are Tŷ Hafan.**
We provide comfort, care and support to children with life-shortening conditions and their loved ones.
Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.
At the moment we only have enough money and resources to support 10% of the families who need us.
**Through volunteering, you can help us to reach every** **family who needs us.**
**As a Till & Customer Service Volunteer, you will assist our shop managers with things such as greeting customers and keeping the shop organised.**
Our shops are open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare.
Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
**Considerations**:
**Age requirement**: 16+
**Location**: Cowbridge
**Commitment**: Ideally, we would be looking for your support for at least 2 hours a week.
**As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include**:
- Providing a warm and friendly welcome to all customers entering the shop
- Delivering excellent customer service to ensure a pleasant shopping experience
- Handling cash transactions and operating the till with accuracy
- Encouraging customers to sign up for Gift Aid, which increases the value of their donations
- Selling and processing our raffle/lottery tickets
- Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.
At Tŷ Hafan our people values are **working together, demonstrating compassion, providing excellent service **and **taking ownership.**
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role.
**Here's what you can expect from our training**:
- Learn about our ambition, vision and values and how to talk about them
- A comprehensive training and induction tailored to your chosen role
- Learn how to assist customers and answer queries
- Learn how charity shops operate and gain valuable retail knowledge.
**The benefits of becoming a Till & Customer Service Volunteer**:
- You can gain valuable work experience in a retail environment.
- You can develop your customer service, teamwork and organisational skills.
- You will support a good cause and help your local community.
- You can meet new people and make new friends.
- Most importantly - you will have fun, enjoy yourself and feel good about helping others
**Are you ready to join us as a volunteer?**
We will ask you to provide us with the details of two referees.
Under 18s are not permitted to provide referees.
**This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.**
**Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.**
**Job Type**: Volunteer
**Benefits**:
- Casual dress
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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