Customer Success Advisor

3 months ago


Cowbridge, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

Our Client is looking for a talented Customer Success Advisor with a strong customer focus to join their
growing Customer Success team, working remotely from home and at their office in Cowbridge, South
Wales.
**The Role**:
As a Customer Success Advisor you will:

- Be a champion for their growing customer base
- Onboard new customers
- Respond to customer support queries
- Investigate problems through to resolution
- Become an expert on their products and be able to demonstrate these to customers
- Help customers identify training needs and link to available training and resources
- Understand the customer journey
- Use customer data to inform and identify best practice and engagement
- Help in other areas of the business where and when needed

**Skills, Knowledge & Experience**
Essential:

- A clear and confident communicator, verbally and in written/presentation form
- Enjoy a challenge - a competent and proactive problem solver
- Ability to work as a team player, both remotely and in an office environment. You will be

required to collaborate within the Customer Success Team and with other areas of the
business
- Enjoy working in a fast paced environment
- Attention to detail

Desirable:

- Experience in a customer/client facing role
- Experience of working with Salesforce or equivalent CRM system
- Experience of working for a SaaS company

Bonus:

- Knowledge of the UK education system
- Knowledge of the Aspire product suite
- Information security awareness

The Perks & Benefits:
The chance to work alongside a team of hard-working, passionate people in a role where you'll see
the impact of your work every day. They also offer:

- a generous pension scheme with the company contributions at 9%*
- Birthday leave*
- 4.5 day working week
- Employee Assistance Programme system supporting employees wellbeing
- Private Healthcare Insurance, including virtual GP access 24/7*
- Income Protection Scheme*
- Life Assurance Scheme*
- Cycle to Work Scheme*
- Enhanced Maternity and Paternity Pay*
- Regular Social Events
- Flexible working, including term time only positions*
- 33 days annual leave (increasing with length of service), plus additional days off around

Christmas and New Year*
- 'Lunch and Learn' programme to provide insight into company hot topics with free pizza
- Personal development opportunities with a dedicated training budget*
- Dog friendly offices
- Free office refreshments (fresh fruit, biscuits, tea & coffee)
- Free all day parking within walking distance of the office (excluding London office)

Hourly rate: £10.50 per hour

Cowbridge

**Job Types**: Full-time, Temp to perm

**Salary**: £10.50 per hour

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Work Location: In person



  • Cowbridge, United Kingdom FFT Education Ltd Full time

    **Interviews are anticipated to take place week commencing 10th June, virtually.** **Unfortunately we are unable to provide visa sponsorship at this time.** **The company** FFT is an industry-leading education technology company (non-profit) with staff working from home or at our offices in Cardiff or London. Using cutting edge technology, FFT provides an...


  • Cowbridge, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

    My client is looking for a Customer Service Advisor to start asap on a temporary to permanent basis. - Be a champion for our growing customer base - Onboard and train new customers on existing products - Respond to customer support queries - Investigate problems through to resolution - Become an expert on our products and be able to demonstrate these to...

  • Trainee Estate Agent

    3 months ago


    Cowbridge, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression At **Peter Alan,** part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Cowbridge.** The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency...


  • Cowbridge, United Kingdom My Big Green Fleet Full time

    Job Summary: **About You**: Are you an energetic and motivated individual with a flair for sales and quality customer service? We're on the lookout for a Rental Sales Advisor to join our vibrant team at our Llandow branch. As a Rental Sales Advisor, you'll be instrumental in delivering exceptional service to our esteemed clients, guiding them to the ideal...

  • Trainee Estate Agent

    3 months ago


    Cowbridge, United Kingdom Connells Group Full time

    At **Peter Alan**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Cowbridge**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry...

  • Trainee Estate Agent

    3 months ago


    Cowbridge, United Kingdom Connells Group Full time

    At **Peter Alan, **part of the Connells Group, we're looking for a highly motivated **Trainee Sales Negotiator** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in** Cowbridge. **The **Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry...

  • Customer Advisor

    7 days ago


    B&Q Culverhouse Cross - Cowbridge Road Culverhouse Cross Cardiff, CF5 5TG Wales, United Kingdom B&Q Remote Work Freelance Full time

    About the roleCustomer Advisor - Checkouts Part time - 23 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 20.00pmUK Notional hourly rate £12.21 per hour B&Q Cardiff Culverhouse CrossWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Consultant

    3 months ago


    Cowbridge, United Kingdom Principality Building Society Full time

    **Customer Consultant (Cowbridge - Sat Only)**: **BELONG.** There’s no place like Principality Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no...

  • Customer Consultant

    3 months ago


    Cowbridge, United Kingdom Principality Full time

    **BELONG.** There’s no place like Principality Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no place like Principality. We **keep it flexible...

  • Parts Advisor

    3 months ago


    Cowbridge, United Kingdom D.G.WEAVER LTD Full time

    We are looking for an enthusiastic individual to join our team here at DG Weaver Ltd. You will be required to think fast on your feet, and work well under pressure. Be able to use initiative while working on your own, and also a team player. This is a demanding role that requires you to push yourself to get the best job done. You will be predominantly...

  • Trainee Estate Agent

    3 months ago


    Cowbridge, United Kingdom Peter Alan Full time

    Trainee Estate Agent Uncapped Commission - Career Progression At Peter Alan, part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Cowbridge. The Trainee Estate Agent is an entry level role where you will learn all...

  • Estate Agent Trainee

    10 hours ago


    Cowbridge, Vale of Glamorgan, United Kingdom Peter Alan Full time

    Trainee Estate Agent OpportunityAbout the RoleWe are seeking a highly motivated Trainee Estate Agent to join our residential sales team in Cowbridge. As a Trainee Estate Agent, you will learn all aspects of the estate agency model and be taken through an industry-leading development and training program.Key ResponsibilitiesAssist in generating and booking...

  • Estate Agent Trainee

    8 hours ago


    Cowbridge, Vale of Glamorgan, United Kingdom Peter Alan Full time

    Trainee Estate Agent OpportunityAbout the RoleWe are seeking a highly motivated Trainee Estate Agent to join our residential sales team in Cowbridge. As a Trainee Estate Agent, you will learn all aspects of the estate agency model and be taken through an industry-leading development and training program.Key ResponsibilitiesAssist in generating and booking...

  • Site Lead

    3 months ago


    Cowbridge, United Kingdom Mrs Bucket Full time

    Our purpose puts our people and our clients at the core of what we do. We have an exciting opportunity to join us and lead a team within an education setting in Cowbridge. As a Site Lead you will need to demonstrate flexibility, excellent communication across all levels of the organisation, be able to challenge poor performance where needed to ensure we are...


  • Cowbridge, Vale of Glamorgan, United Kingdom Hunter Selection Full time £25,000

    Job Summary:Hunter Selection Limited is seeking a skilled Controller to join their team in the plant and machinery rental industry. As a key member of the hire control desk, the successful candidate will be responsible for ensuring the effective rental of plant and machinery to customers.Key Responsibilities:Provide accurate costings to customers and arrange...


  • Cowbridge, Vale of Glamorgan, United Kingdom Hunter Selection Full time £25,000

    Job Summary:Hunter Selection Limited is seeking a skilled Controller to join their team in the plant and machinery rental industry. As a key member of the hire control desk, the successful candidate will be responsible for ensuring the effective rental of plant and machinery to customers.Key Responsibilities:Provide accurate costings to customers and arrange...

  • Lodge Manager

    3 months ago


    Cowbridge, United Kingdom Churchill Estates Management Ltd Full time

    Salary:£22,500 per annum, plus excellent benefits​Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch​Location:​De Clare Lodge, Cowbridge, Wales, CF71 7APAbout the roleChurchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a...

  • Sales Assistant

    3 months ago


    Cowbridge, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Cowbridge** Contract Type: Permanent Working hours: 16 hours per week working any 5 out of 7 days including weekends Please note - Applicants must be +18 years due to lone working, and being responsible for opening and closing the store. As a Sales Assistant you’ll provide exceptional customer service and work...

  • Sales Assistant

    2 weeks ago


    Cowbridge, United Kingdom WH Smith Retail Holdings Limited Full time

    Job DescriptionSales Assistant - WHSmith - CowbridgeContract Type: PermanentWorking hours: 16 - FlexibleAs a Sales Assistant you'll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they're sharing their journeys with us.What...


  • Cowbridge, Vale of Glamorgan, United Kingdom Cats Protection Full time

    About UsCats Protection is the UK's largest cat welfare charity, dedicated to making life better for millions of cats and the people who care for them.Our MissionWe strive to prevent cruelty, promote kindness to, and rehome cats in need, while providing expert advice and support to cat owners and carers.Our TeamWe are a passionate and committed team of...