Customer Success Advisor
6 months ago
Our Client is looking for a talented Customer Success Advisor with a strong customer focus to join their
growing Customer Success team, working remotely from home and at their office in Cowbridge, South
Wales.
**The Role**:
As a Customer Success Advisor you will:
- Be a champion for their growing customer base
- Onboard new customers
- Respond to customer support queries
- Investigate problems through to resolution
- Become an expert on their products and be able to demonstrate these to customers
- Help customers identify training needs and link to available training and resources
- Understand the customer journey
- Use customer data to inform and identify best practice and engagement
- Help in other areas of the business where and when needed
**Skills, Knowledge & Experience**
Essential:
- A clear and confident communicator, verbally and in written/presentation form
- Enjoy a challenge - a competent and proactive problem solver
- Ability to work as a team player, both remotely and in an office environment. You will be
required to collaborate within the Customer Success Team and with other areas of the
business
- Enjoy working in a fast paced environment
- Attention to detail
Desirable:
- Experience in a customer/client facing role
- Experience of working with Salesforce or equivalent CRM system
- Experience of working for a SaaS company
Bonus:
- Knowledge of the UK education system
- Knowledge of the Aspire product suite
- Information security awareness
The Perks & Benefits:
The chance to work alongside a team of hard-working, passionate people in a role where you'll see
the impact of your work every day. They also offer:
- a generous pension scheme with the company contributions at 9%*
- Birthday leave*
- 4.5 day working week
- Employee Assistance Programme system supporting employees wellbeing
- Private Healthcare Insurance, including virtual GP access 24/7*
- Income Protection Scheme*
- Life Assurance Scheme*
- Cycle to Work Scheme*
- Enhanced Maternity and Paternity Pay*
- Regular Social Events
- Flexible working, including term time only positions*
- 33 days annual leave (increasing with length of service), plus additional days off around
Christmas and New Year*
- 'Lunch and Learn' programme to provide insight into company hot topics with free pizza
- Personal development opportunities with a dedicated training budget*
- Dog friendly offices
- Free office refreshments (fresh fruit, biscuits, tea & coffee)
- Free all day parking within walking distance of the office (excluding London office)
Hourly rate: £10.50 per hour
Cowbridge
**Job Types**: Full-time, Temp to perm
**Salary**: £10.50 per hour
**Benefits**:
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
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