Guest Relations Host

3 weeks ago


London, United Kingdom Christian Dior Couture Full time

Country / Region : United Kingdom
- City : London
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 3 years
- Reference No.: CDC07815
- Date of publication: 2023.01.06

**Position**:
**Christian Dior: Boutique Guest Relations Host**

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

**Profile**:
**Responsibilities**:

- Welcome each of our customers entering the boutique and maintain 100% customer recognition of regular customers and VIPs
- Understand customers’ needs and orientate them in the boutique
- Act as an ambassador of the boutique and the brand explaining its organisation, its history, its pieces of art, etc.
- Assist customers with personalised services and respond effectively and at pace to all their needs
- Remembering customers' preferences and special needs
- Provide the highest standard of customer service at all times
- Be immaculately dressed and groomed
- Learn the best possible manners for every conceivable situation
- Assist and work closely with the sales team to ensure all customers’ expectations are met
- Demonstrate an ability to maintain confidentiality and privacy
- Carry out any additional duties as directed by the management team

**Additional information**:
**Experience Required**:

- Previous experience as a Host within a luxury fast paced environment or relevant experience within high end hospitality
- Outstanding interpersonal and communication skills
- Ability to make connections with customers through story telling and discovering commonalities
- Attentive and proactive with exceptional attention to small details
- A genuine desire to deliver service excellence
- A passion for Christian Dior and our collections
- Fluency in a second language (preferred)



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