Customer Service Representative

1 month ago


Salford, United Kingdom Tech Mahindra Full time

Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team.

The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience.

**The Role**:
As a customer service advisor, you are responsible for providing a quick, effortless, and exceptional customer service experience to our clients’ customers via a variety of platforms such as: telephony, live chat, case management or back office.

The types of queries you will deal with will range from order processing, general account queries and amendments, billing queries and technical support, depending on the customer requirements.

**About you**:
If you have a personable and engaging personality, we can teach you the rest

In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to **RISE** to where your potential is capable

If you are ambitious, driven and are looking for an exciting challengethis could be the opportunity you are looking for

**Salary**:

- **£22,672 p/a basic salary**

In addition, you will have the opportunity to earn bonus through incentive initiatives throughout the year

**What we are looking for**:

- A minimum of 6 months customer service experience (ideally with contact centre experience)
- You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers
- You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to work to targets but ensure customer experience is your primary focus

**Training**:

- 4 weeks training Monday to Friday 9am to 5:30pm

**Working Hours**:

- You will work 5 days out of 7 between Mon and Sun

(We do require full flexibility between 8am and 8pm Mon to Sun)

**Business Overview**:
Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies achieve excellent customer experience.

At Tech Mahindra, a culture of **driving positive change**, **celebrating each moment**, and **empowering all to Rise **drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become **a Company with a Purpose**. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

**That is the Tech Mahindra wayto RISE**

**What makes a great team? A Diverse team**

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Get in touch with our Talent Acquisition team We look forward to speaking with you

**A job isn’t just a job. It’s who you are**

**Job Types**: Full-time, Permanent

**Salary**: £22,672.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: JFCSJUNE23



  • Salford, United Kingdom Aaron Terence Hughes Ltd Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual with experience with in the cosmetics and perfumery sector to join our team as a Customer Service Representative. We require a past history of working within the field of personal care. As a Customer Service Representative, you will be the first point of contact for our...


  • Salford, United Kingdom The Recruitment Group Full time

    We're on the lookout for a Customer Service Representative to join our well-established client based in Manchester on a full-time, 12-month temporary basis with possible further extension. This role offers remote working options once training period has been completed pays £13.72 per hour. **About the Role**: As a Customer Service Representative, you will...


  • Salford, United Kingdom LIFT OFF RECRUITMENT LTD Full time

    Our Client is an Exciting fast paced Customer Service and Acquisitions company based in the centre of Manchester. They currently hold a portfolio of at least **50 clients **across several industries. Proudly represented companies such as **Macmillan Cancer** and **Octopus Energy.** They are looking to rapidly expand their team in the next 6 months, and...


  • Salford, United Kingdom Leep Utilities Full time

    **ABOUT US** Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services. Leep is the result of a joint venture between the...


  • Salford, United Kingdom Tech Mahindra Full time

    **Job description** Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team. The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your...


  • Salford, United Kingdom Leep Utilities Full time

    **Role: Water Specialist** **Department: Customer Operations** **Reports to: Team Leader (Water)** **Location: Manchester, office based** **About Us** Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes...


  • Salford, United Kingdom Turner Lewis Limited Full time

    Job Description: **Responsibilities**: Provide walkthroughs of paperwork to clients who have shown interest in our products. Obtain necessary signatures and ensure all documentation is accurately completed. Handle customer inquiries and provide exceptional service over the phone. **Requirements**: Strong communication skills, both verbal and...


  • Salford, United Kingdom TTI Europe Inc. Full time

    **We continue to grow. Grow with us!** As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations. Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and...

  • Customer Service

    2 months ago


    Salford, United Kingdom Leep Utilities Full time

    **ROLE PURPOSE** Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services. Leep is the result of a joint venture between the...


  • Salford Quays, United Kingdom Consult Search Full time

    This is a fantastic opportunity to join one of the largest science and technology companies in the world. The overall mission for this role is to provide excellent Customer Service and support through utilising various systems across a wide range of Healthcare Products. This role is an initial 12 month contract, predominantly home...


  • Salford, United Kingdom SHOALTER AUTOMATION (UK) LIMITED Full time

    A vacancy has arisen for an In-Store Representative to help and support our unique, new, convenience store in Salford. Shoalter Automation (UK) Ltd, a subsidiary of the HKTV Group, is embarking on an innovative and ground-breaking new venture. As a global pioneer, we are introducing the first fully automated convenience stores to the UK market and...


  • Salford, United Kingdom DS promotions Full time

    **Job Title**:Marketing Representative Are you a dynamic and enthusiastic individual with a passion for building meaningful connections? Do you thrive in face-to-face interactions and have a knack for persuading and engaging with people? If so, we have an exciting opportunity for you to join our team as a Marketing Representative. We are a leading...


  • Salford, United Kingdom Tech Mahindra Full time

    Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team. The customer service team are first and foremost brand ambassadors who provide professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality,...


  • Salford, United Kingdom Tech Mahindra Full time

    **Customer Service Advisor** Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team. The customer service team are first and foremost brand ambassadors who provide professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure...


  • Salford, United Kingdom Ellis Brigham Mountain Sports Full time

    The Customer Service Advisor role is vital in delivering exceptional customer service and helping our customers make the right purchases. You will be looking after customers shopping with Ellis Brigham Mountain Sports, Outsiders Store, The Snowboard Asylum, Gramicci and Kavu who all require the very best experience. The role will particularly suit...


  • Salford, United Kingdom Tech Mahindra Full time

    **Job description** Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team. The customer service team are first and foremost brand ambassadors who provide professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your...


  • Salford, United Kingdom Tech Mahindra Full time

    Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team. The customer service team are first and foremost brand ambassadors who provide professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality,...

  • Sales Representative

    2 months ago


    Salford, United Kingdom DS Promotions Ltd Full time

    Sales Representative This is a face-to-face sales and marketing role where you’ll have to meet customers in-person and promote and represent our clients **Company Culture**: We are well known for our great working environment. We have a work hard / play hard approach to our lives and we love the fact **our office is like one big family**. _**We also have...

  • Sales Representative

    1 month ago


    Salford, United Kingdom DS Promotions Ltd Full time

    Sales Representative This is a face-to-face sales and marketing role where you’ll have to meet customers in-person and promote and represent our clients **Company Culture**: We are well known for our great working environment. We have a work hard / play hard approach to our lives and we love the fact **our office is like one big family**. _**We also have...


  • Salford, United Kingdom Career Makers Recruitment Ltd Full time

    **Customer Care Specialist** **Location**: M50, Manchester **Hours**: Monday - Friday, 8am-4pm (flexible hours, 9am-5pm also acceptable), 37.5 hours per week, with a 30-minute unpaid break daily. **About Us**: We are a dynamic company dedicated to providing world-class customer care services from our state-of-the-art warehouse facility located in Salford....