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Customer Service Advisor

3 months ago

Salford, United Kingdom Tech Mahindra Full time

**Job description**

Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team.

The customer service team are first and foremost brand ambassadors who provide professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience.

**The Role**:
As a customer service advisor, you are responsible for providing a quick, effortless, and exceptional customer service experience to our clients’ customers.
- This is a 5-day support between Monday to Saturday.
- Shift time will be between 8 AM to 7 PM for weekdays and 8 AM to 5 PM for Saturday.
- Scope of work includes making & receiving calls, represent and own customer communications for any stages between order fulfillment journeys.
- Associates will have individual responsibilities & KPIs defined as per the requirements for each division they belong to.
- Associates on calling profile will be the first point of communication and will represent Community Fibre Limited, hence it is critical to follow all required call etiquettes when handling customers.
- Liaising with other regional teams to understand the timelines and ensure the contractual dates are met and all required KCIs reaches customers on time.

**About you**:
If you have a personable and engaging personality, we can teach you the rest

In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to **RISE** to where your potential is capable

If you are ambitious, driven and are looking for an exciting challengethis could be the opportunity you are looking for

**What we are looking for**:

- A minimum of 6 months customer service experience (any industry sector).
- You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
- You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
- Excellent problem-solving skills.
- Good spelling and grammar.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work to targets but ensure customer experience is your primary focus.
- Ability to multi-task and use various systems whilst engaging with customers over the phone.

**Working Hours**:
You will work 5 days out of 6 between Mon and Sat (with a dedicated day off on a Monday if you work the Saturday).

(Shifts will be between 8am and 7pm Mon to Fri and 8am to 5pm on a Sat).

**Salary**:
£22,672 p/a basic salary + benefits

**Business Overview**:
Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies, achieve excellent customer experience.

At Tech Mahindra, a culture of **driving positive change**, **celebrating each moment**, and **empowering all to Rise **drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become **a Company with a Purpose**. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

**That is the Tech Mahindra wayto RISE**

**What makes a great team? A Diverse team**

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Get in touch with our Talent Acquisition team We look forward to speaking with you

**A job isn’t just a job. It’s who you are**

**Salary**: £22,672.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

**Job Types**: Full-time, Permanent

**Salary**: £22,672.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Day shift

Work Location: In person

Expected start date: 04/03/2024