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In-store Representative

7 months ago

Salford, United Kingdom SHOALTER AUTOMATION (UK) LIMITED Full time

A vacancy has arisen for an In-Store Representative to help and support our unique, new, convenience store in Salford.

Shoalter Automation (UK) Ltd, a subsidiary of the HKTV Group, is embarking on an innovative and ground-breaking new venture. As a global pioneer, we are introducing the first fully automated convenience stores to the UK market and beyond.

Leveraging cutting-edge robotics, custom-engineered machinery, and intelligent software informed by the HKTV Group's vast expertise, our goal is to establish a frictionless shopping experience that will transform the industry while addressing contemporary challenges.

As an In-Store Representative, you will be responsible for providing exceptional customer support and assistance within our automated convenience store. You will interact with customers, guide them through the store layout, help them navigate the app and collection process, and ensure they have a positive and enjoyable shopping experience.

**In-Store Representative Job Description**:

- Customer Assistance: Greet customers as they enter the store, offer assistance, and answer any queries they may have regarding product selection, store layout, and automated processes.
- Store Maintenance: Monitor the store's cleanliness and organisation, ensuring products are properly stocked, shelves are tidy, and any spills or messes are promptly cleaned to maintain a pleasant shopping environment.
- Troubleshooting: Provide technical support to customers experiencing difficulties with self-checkout kiosks, payment systems, or any other automated store processes. Troubleshoot basic issues and escalate complex problems to the appropriate team.
- Product Knowledge: Develop a comprehensive understanding of the store's inventory, including product features, benefits, and pricing. Assist customers in locating specific products and offer recommendations based on their preferences.
- Customer Feedback: Actively listen to customer feedback, suggestions, and concerns, and communicate these insights to the management team for continuous improvement of our automated convenience store services.
- Team Collaboration: Collaborate with fellow In-Store Representatives, store management, and technical teams to ensure smooth operations and optimal customer service.

**In-Store Representative Qualifications and Skills**:

- High school diploma or equivalent.
- Previous experience in a face-to-face customer service role is preferred but not essential.
- Excellent verbal communication skills with a friendly and approachable demeanour.
- Basic technical aptitude and comfort with using automated systems.
- Ability to multitask, solve problems, and remain calm under pressure.
- Strong attention to detail and a commitment to providing exceptional customer service.
- Flexibility to work in a dynamic, fast-paced environment with varying shifts, including weekends and holidays.

Join our team today and be a part of revolutionising the future of convenience shopping

**Job Types**: Full-time, Part-time
Part-time hours: 37.5 per week

Pay: Up to £10.42 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: APBD2107-IR-A