Customer Service Advisor

5 months ago


Salford, United Kingdom Career Makers Recruitment Ltd Full time

**Customer Care Specialist**

**Location**: M50, Manchester

**Hours**: Monday - Friday, 8am-4pm (flexible hours, 9am-5pm also acceptable), 37.5 hours per week, with a 30-minute unpaid break daily.

**About Us**:
We are a dynamic company dedicated to providing world-class customer care services from our state-of-the-art warehouse facility located in Salford. Our team is committed to delivering exceptional support to our valued customers.

**Responsibilities**:
As a Customer Care Specialist, you will be an integral part of our brand's world-class customer care department. Your key responsibilities will include:

- Collaborating closely with our Operations department to ensure seamless service delivery.
- Acting as the face of our brand, embodying our values and representing us with professionalism and integrity.
- Maintaining and updating Customer Care databases to ensure accurate and up-to-date information.

**Experience and Skills**:
To be successful in this role, you should possess:

- Previous experience in a customer-facing role (preferred).
- Demonstrable track record of meeting or exceeding targets (desirable).
- Strong written and verbal communication skills, with a natural confidence in dealing with customers.
- The ability to build relationships and negotiate effectively.
- Excellent organizational and time management abilities.
- Proficiency in using Excel and Word.
- A balance of independence and a collaborative team spirit, coupled with a flexible approach to work.

**Why Join Us**:

- Competitive salary and benefits package.
- Opportunity to be a part of a dynamic team in a fast-paced environment.
- Room for growth and development within the company.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Salford, M50: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: SALCS



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