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Customer Service Coordinator

4 months ago

StokeonTrent, United Kingdom R J Lift Services Ltd Full time

**This position is for a Customer Service Cordinator, within our Service Department.**

**R J Lifts** not only prides itself as being a UK leader in the lift and escalator industry **but is the only UK Lift Company which is EOT Employee-Owned Trust.**

If you are successful for a role within the RJ Lifts Group, you’ll be part of a focused, creative, innovative and collaborative working culture where we value the contribution of everyone. The R J Lifts Group culture and focus is being ‘One Team’ with a ‘One Dream’ approach, which is to deliver the best customer journey and outcome for all our entire client base across the UK and Ireland.

**General Description**: The overall responsibility of the service coordinator / resource planner is to effectively and efficiently manage the deployment of our Lift Service Engineering Team to ensure completion of servicing lifts within our client portfolio.

This is a pivotal role which involves regular contact with engineers, management teams, clients and other functions within our Business.

This is a fast paced role where you will be required to work on multiple projects in a client driven, results orientated environment.

**Hours**:37.50 per week - Monday to Friday (Typically between 8.00 am and 5.00 pm)

**Holidays**:22 days a year + UK Bank Holidays

**Job Brief**:

- Working alongside the Repairs / Service Manager to plan, and co-ordinate works.
- Review customer demands and develop a planned date to complete work orders coordinating engineers availability, material lead times and customer expectations.
- Book on site visits with our customer's and clients so to ensure the relevant resource allocated correctly, and that both site and our engineering teams are aware and has a full understanding of the works required (materials and deadlines if applicable).
- Liaise with engineers over priorities and any issues ensuring communication to customers is seamless.
- Liaise with other departments ensuring support is available as when required.
- Receive, review and update work orders on our internal database.
- Update customers directly and utilising customer portals where required.
- Work under the guidance of the Repairs Management Team with the opportunity to develop into a senior role.
- General Office duties as required.

**Requirements**:

- Knowledge of office systems and procedures
- A **minimum** 2 years previous dispatch / planning resource / coordinating experience
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritise work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Excellent organisational skills with the ability to multi-task
- Ability to resolve resourcing demands quickly
- Shares information and good working practices
- Team player with excellent interpersonal skills committed to achieving business goals.
- Drive and determination to progress and develop a long term career and further educational studies aligned with this position

RJ Lifts is an Equal Opportunity Employer. RJ Lifts does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

**Job Types**: Full-time, Permanent

**Salary**: £17,500.00-£21,450.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (required)
- dispatch / planning resource / coordinating: 2 years (required)

Work Location: One location