Service Coordinator

3 months ago

StokeonTrent, United Kingdom Strength Point Limited Full time

**Job Advertisement: Service Coordinator in Stoke on Trent (ST1)**

**Position: Service Coordinator**

**Location**: Stoke on Trent, ST1

**Type**: Permanent

**Shift Patterns**: 6am - 3pm, 8am - 5pm, 9am - 6pm

**Salary**: £10.93 per hour

**About the Role**:
We are seeking an experienced Service Coordinator to join our dynamic team in Stoke on Trent. This role is ideal for someone with a strong background in service coordination, looking to contribute to the effective functioning of our operations.

**Key Responsibilities**:

- Providing contract support to both customers and colleagues.
- Engaging with suppliers for service failure resolution and updating colleagues.
- Ensuring timely escalation of issues to ISS Management within the SLA agreement.
- Developing and maintaining relationships with internal and external customers.
- Collating and inputting data into CAFM databases.
- Creating and maintaining business reports, records, and databases.
- Researching company databases for live or archived reports.
- Following up on support requests.
- Preparing documents for internal teams and external customers.
- Writing and editing company correspondence.
- Coordinating and managing group mailboxes.
- Providing feedback on operational support efficiency and suggesting improvements.
- Carrying out other duties as required by the business.
- Ensuring adherence to customer care principles.
- Adopting a flexible approach to changing work priorities.
- Supporting and maintaining office Health and Safety rules.

**Requirements**:

- Minimum 3 years of experience in a similar service coordination role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in data entry and report generation.
- Ability to work effectively in a team and independently.
- Flexible and proactive in managing varied tasks.

**Application Process**:
If you meet the above criteria and are excited about the opportunity to contribute to a thriving team, please submit your CV and a cover letter detailing your relevant experience.

**Salary**: £10.93 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Stoke-on-Trent, ST1 (required)

Work Location: In person

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