Residential Services Coordinator

3 weeks ago


StokeonTrent, United Kingdom Service Care Solutions Full time
Residential Services Coordinator
Location: Stoke-on-Trent, Staffordshire
Employment Type: Temporary
Work Schedule: Full Time

We are looking for a dedicated and skilled Residential Services Coordinator to become part of our team in Stoke-on-Trent on a full-time temporary basis.

The Residential Services Coordinator will play a crucial role in delivering a comprehensive housing management service to community members, assisting individuals in maintaining their residences and enhancing their quality of life.

As the primary contact for a designated area, you will ensure that the living conditions are upheld to a high standard.

This position necessitates a thorough understanding of housing regulations and experience in engaging with the public effectively. A full enhanced DBS check is a requirement for this role.

Key Requirements:
  • Proven experience in a similar capacity, specifically as a Residential Services Coordinator.
  • In-depth knowledge of housing regulations, policies, and procedures.
  • Experience managing complex casework both face-to-face and in written form.
  • Ability to provide sound tenancy, housing, and leasehold guidance, along with familiarity with best practices and compliance standards.
  • Exceptional communication skills, both oral and written, with the capability to convey intricate information clearly and understandably.
  • Strong organizational abilities, with the capacity to prioritize tasks, manage workload effectively, and adhere to deadlines.
  • Experience in delivering quality service to the public.
  • A full Enhanced DBS certificate is mandatory for this position.
Role Responsibilities:
  • Deliver a high standard of housing management services, focusing on tenancy and leasehold management within the local social housing sector.
  • Provide guidance on safeguarding and health and well-being across various issues, including housing, welfare rights, personal finance, tenancy management, mediation, life skills, and promoting personal independence.
  • Identify tenants at risk of tenancy failure and develop support plans with measurable outcomes, conducting regular assessments to enhance the likelihood of maintaining their residence.
  • Maintain a systematic schedule of visits and inspections, identifying needs within the local community.
  • Foster relationships with key internal and external stakeholders to provide solutions related to property access, tenancy fraud, fire safety, and safeguarding.
  • Address nuisance and anti-social behavior casework.
Record Keeping:
Ensure all casework is documented accurately in accordance with relevant policies and procedures, maintaining confidentiality and adhering to data protection regulations.

If you meet the outlined criteria and are interested in this opportunity, please submit your CV for consideration.



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