Service Coordinator

2 weeks ago

StokeonTrent, United Kingdom ISS Facility Services Full time

**Service Coordinator**

**Hours of work: 40**

**Contract Type: Permanent**

As a valued member of our Service Desk team, you'll play a crucial role in our Facilities Helpdesk operations, serving as the central point of contact for both customers and operational colleagues.

Your primary responsibility will be to take ownership of each customer request, efficiently allocating and overseeing its completion.

With a keen understanding of excellent service delivery, accuracy, and customer focus, you'll swiftly identify and implement optimal solutions to meet our customers' needs.

This full-time role entails working 40 hours per week, Monday to Friday, within the hours of 8am to 5pm.

In return for your dedication and expertise, we offer a competitive salary package, including 25 days of holidays plus all bank holidays, along with a comprehensive pension plan.

**Key Responsibilities**
- Ensure that all customer contacts are dealt with in a confident manner, in line with agreed processes, taking ownership to ensure effective resolution
- Following procedures to identify the best course of action for the customer and company
- Respond to customer requests within specific timescales to meet Service Level Agreements and job priorities
- Deal with telephone queries promptly and in a professional manner
- Advise your Team Leader of any issues with specific jobs, clients or engineers
- Accurately record all actions taken on the systems to ensure a full audit trail
- Monitor job completion and chase resolution to ensure service levels are met
- Record information accurately in the FM Helpdesk system and any other systems required
- Correctly allocate jobs to in-house staff or sub-contractor teams
- Liaise with customers, operational staff and management to resolve queries and issues, maintaining contact with customers to update job progress

**Professional and Personal Competencies/Qualifications**
- Previous Service Desk/Customer Service support experience
- Demonstrate a proactive approach to delivering excellent customer service
- Strong team player - cooperative and willing to assist others
- Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning
- Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
- Well organised, deadline oriented with the ability to multi-task, prioritise and manage competing demands
- Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
- Excellent attention to detail and accuracy

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 127264

  • Service Coordinator

    2 days ago

    Stoke-on-Trent, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Service Coordinator in Stoke on Trent (ST1)** **Position: Service Coordinator** **Location**: Stoke on Trent, ST1 **Type**: Permanent **Shift Patterns**: 6am - 3pm, 8am - 5pm, 9am - 6pm **Salary**: £10.93 per hour **About the Role**: We are seeking an experienced Service Coordinator to join our dynamic team in Stoke on Trent. This...

  • Service Coordinator

    4 weeks ago

    Stoke-on-Trent, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Service Coordinator in Stoke on Trent (ST1)** **Position: Service Coordinator** **Location**: Stoke on Trent, ST1 **Type**: Permanent **Shift Patterns**: 6am - 3pm, 8am - 5pm, 9am - 6pm **Salary**: £10.93 per hour **About the Role**: We are seeking an experienced Service Coordinator to join our dynamic team in Stoke on Trent. This...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Omni RMS Full time

    **Job Summary** The Service Coordinator role is essential to the smooth running of our Facilities Helpdesk. We are looking for a customer-focused individual to join our Service Desk team, who will take full ownership of each customer request and use their expert problem-solving skills to quickly identify and deliver the best solution. The Service...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator** **Stoke on Trent** For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! Looking for a role where you can make a real impact on customer satisfaction? We're currently seeking a Service Coordinator...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator** **Location: Stoke-on-Trent** **Salary £22,837 per annum** **Job Title**:Service Coordinator** We have an opportunity for **Service Coordinator **to join our organisation. The **Service Coordinator** **will be based at our offices in **Stoke-on-Trent.** **PURPOSE OF THE JOB**: The primary purpose of this project is to provide...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator 2 Positions** **Location: Stoke-on-Trent** **Salary up to £23,345 per annum** **Job Title**:Service Coordinator** We have an opportunity for an entry Level **Service Coordinator **to join our organisation The **Service Coordinator** **will be based at our offices in **Stoke-on-Trent** **PURPOSE OF THE JOB** The primary purpose...

  • Service Coordinator

    3 weeks ago

    Stoke-on-Trent, United Kingdom Diamond families cic Full time

    As Service Coordinator you’ll bring the sparkle make it happen. At Diamond Families we’re on an exciting journey to make even more lives better through our services and in this high-profile leadership role you’ll help shape our direction. You’ll drive ways to improve our performance, develop our people and implement fresh ideas that keep us at the...

  • Service Coordinator

    3 days ago

    Stoke-on-Trent, United Kingdom Tironem Staffing Ltd Full time

    Our Client in ST1 5PZ are currently looking for Service Coordinators to join their team. MUST BE 18+ Job Overview - To work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role will be to support the Admin team, Operational field team’s, accounts and any other relevant department to deliver a...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator Customer Operations** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Permanent** As the Service Coordinator, your primary responsibility is to manage the process and logging of calls received from the Client. Your role involves accurately translating contractual and operational...

  • Service Coordinator

    7 days ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator - Recruitment** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Permanent** We are currently recruiting for a Service Coordinator to work as part of the Operational Administration team. The main purpose of the role will be to support operational field team’s, account teams and...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator** **Location**:Stoke **Salary**:£22,837.5 per annum** **Job title**:Service Coordinator*** We have an opportunity for **a Service Coordinator **to join our organisation. The **Team Leader **will be based at our offices in **Stoke.** **PURPOSE OF THE JOB**: The primary purpose of this project is to provide support to people with...

  • Service Coordinator

    7 days ago

    Stoke-on-Trent, United Kingdom Tironem Staffing Ltd Full time

    An exciting opportunity for our client in ST1 5PZ. We are now recruiting for a Service Coordinator to work shifts between 6am - 3pm, 8am - 5pm and 9am - 6pm. To work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role will be to support the Admin team, Operational field team's accounts and any...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom Uniting People Full time

    **£25,000 per annum** **Full-time Monday-Friday 8am-5pm** **Holidays 20 + BH** Our client is a small branch based in Stoke-on-Trent, but which is part of a larger international business. **Job Purpose**: The purpose of the role is to control and co-ordinate operational delivery within the Division, ensuring the schedule of work for a designated group of...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Help Handz Recruitment Full time

    We are looking for a responsible and dedicated Service Coordinator who will be responsible for overseeing the needs of clients in the organization. They will be involved in the management of service and resolution of complaints of clients and customers. **Job Types**: Full-time, Permanent **Salary**: £10.84-£11.50 per year Schedule: - 12 hour shift -...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Supporting Futures Consulting Ltd Full time

    Role: Service Coordinator Based: Stoke-on-Trent Rate: £19 phr UMB Start Date: ASAP Duration: 6 Month Temporary Contract Hours: Monday to Friday 9am - 5pm Our client, a specialist homeless charity in Stoke-on-Trent is looking to recruit a Service Co-ordinator. Synopsis of Duties: - Coordinate the work of 2 Link Workers in their role as Key Workers to...

  • Service Coordinator

    7 days ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator (Job Management)** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Permanent** Working as part of the Service Desk team on a Facilities Helpdesk, the team is the central point of contact for customers and operational colleagues in the raising, allocation and completion of...

  • Customer Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom R J Lift Services Ltd Full time

    **This position is for a Customer Service Cordinator, within our Service Department.** **R J Lifts** not only prides itself as being a UK leader in the lift and escalator industry **but is the only UK Lift Company which is EOT Employee-Owned Trust.** If you are successful for a role within the RJ Lifts Group, you’ll be part of a focused, creative,...

  • Service Coordinator

    7 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    Could you be our missing piece? Adullam has opportunities available to join our national award-winning support team in Stoke. **About the role** The main purpose of this role is to provide support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping. You will help a service user to...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator - Recruitment** **Stoke on Trent** Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! Within the ISS UK Retail Sector, ISS provides facility services provision to our customers including CO-OP, Santander,...

  • Waste Service Coordinator

    3 weeks ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Waste Service Coordinator** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 20** **Contract Type: Permanent** As a Waste Service Coordinator on the Facilities Helpdesk within the Service Desk team, you become a central point of contact for customers and operational colleagues involved in job requests. Your...