Waste Service Coordinator

3 weeks ago

StokeonTrent, United Kingdom ISS Facility Services Full time

**Waste Service Coordinator**

**Contract: Key Account Network**

**Location: Staffordshire**

**Hours of work: 20**

**Contract Type: Permanent**

As a Waste Service Coordinator on the Facilities Helpdesk within the Service Desk team, you become a central point of contact for customers and operational colleagues involved in job requests.

Your responsibility is to take complete ownership of each customer request, swiftly devising optimal solutions. Your role emphasises a keen understanding of excellent service delivery, prioritizing accuracy, and maintaining a strong customer focus.

The position involves a 40-hour workweek from Monday to Friday, within the hours of 8 am to 5 pm. We offer a competitive salary, along with 25 days of holidays plus all bank holidays, a pension plan, and additional perks such as discounted retail offers. This role provides an exciting opportunity for individuals who value customer service, precision, and effective problem-solving.

**Key Responsibilities**
- Ensure that all customer contacts are dealt with in a confident manner, in line with agreed processes, taking ownership to ensure effective resolution
- Following procedures to identify the best course of action for the customer and company
- Respond to customer requests within specific timescales to meet Service Level Agreements and job priorities
- Deal with telephone queries promptly and in a professional manner
- Advise your Team Leader of any issues with specific jobs, clients or engineers
- Accurately record all actions taken on the systems to ensure a full audit trail
- Monitor job completion and chase resolution to ensure service levels are met

**Professional and Personal Competencies/Qualifications**
- Previous Service Desk/Customer Service support experience essential
- Demonstrate a proactive approach to delivering excellent customer service
- Strong team player - cooperative and willing to assist others
- Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning
- Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
- Well organised, deadline oriented with the ability to multi-task, prioritise and manage competing demands
- Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
- Excellent attention to detail and accuracy.

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension

Work Location: In person

  • Waste Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Waste Service Coordinator** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 20** **Contract Type: Permanent** As a Waste Service Coordinator on the Facilities Helpdesk within the Service Desk team, you become a central point of contact for customers and operational colleagues involved in job requests. Your...

  • Service Delivery Coordinator

    3 days ago

    Newark-on-Trent, United Kingdom Enva England Specialist Waste Ltd Full time

    Service Delivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UKSalary: Competitive + BenefitsContract: Permanent, ContractHours: Part-time - 20 hours per week Benefits:• A competitive salary in a growing company committed to our people.• 29 days holiday incl. bank holidays.• Holidays increase with length of service.• Hybrid working.•...

  • Waste Apprenticeship

    2 months ago

    Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Directorate: Housing Development and Growth Section: Waste Service Location: Weighbridge Site Lodge Grade: NMW Actual Salary: National Minimum Wage Hours: 37 This advert is open to both Internal and External applicants. This is a fixed term post for 15 months. The successful applicant will learn various aspects of the waste administrations functions...

  • Waste Operative

    6 days ago

    Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Support Services**: **Full Time**: **Closes 20/09/23**: **Stoke-on-Trent**: **Full Time**: **Closes 20/09/23**: **Who we are looking for**: A Waste Operative to join the waste management team to support the continued expansion of the operation. You will be required to work 32 hours per week, any 4 days from 7. Shifts will include working...

  • Service Coordinator

    4 weeks ago

    Stoke-on-Trent, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Service Coordinator in Stoke on Trent (ST1)** **Position: Service Coordinator** **Location**: Stoke on Trent, ST1 **Type**: Permanent **Shift Patterns**: 6am - 3pm, 8am - 5pm, 9am - 6pm **Salary**: £10.93 per hour **About the Role**: We are seeking an experienced Service Coordinator to join our dynamic team in Stoke on Trent. This...

  • Service Coordinator

    2 days ago

    Stoke-on-Trent, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Service Coordinator in Stoke on Trent (ST1)** **Position: Service Coordinator** **Location**: Stoke on Trent, ST1 **Type**: Permanent **Shift Patterns**: 6am - 3pm, 8am - 5pm, 9am - 6pm **Salary**: £10.93 per hour **About the Role**: We are seeking an experienced Service Coordinator to join our dynamic team in Stoke on Trent. This...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Omni RMS Full time

    **Job Summary** The Service Coordinator role is essential to the smooth running of our Facilities Helpdesk. We are looking for a customer-focused individual to join our Service Desk team, who will take full ownership of each customer request and use their expert problem-solving skills to quickly identify and deliver the best solution. The Service...

  • Waste Customer Support Apprentice

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Directorate: Housing Development and GrowthSection: Waste ServiceLocation: Weighbridge Site LodgeGrade: NMWActual Salary: National Minimum Wage for ApprenticesHours: 37This advert is open to both Internal and External applicants.This is a fixed term post for 15 months.Waste Services have an exciting recruitment opportunity for a Waste Apprentice role, the...

  • Waste Customer Support Apprentice

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Directorate: Housing Development and GrowthSection: Waste ServiceLocation: Weighbridge Site LodgeGrade: NMWActual Salary: National Minimum Wage for ApprenticesHours: 37This advert is open to both Internal and External applicants.This is a fixed term post for 15 months.Waste Services have an exciting recruitment opportunity for a Waste Apprentice role, the...

  • Site Supervisor

    7 days ago

    Stoke-on-Trent, United Kingdom RJS Waste Management Ltd Full time

    **RJS Waste Management UK Ltd** Since 2012, RJS Waste Management UK has provided South East England with asbestos surveys and removals as well as hazardous waste disposal, strip-out works, demolition and site clearance services. We are proud of our commitment to customer service which includes giving the highest quality waste management services to our...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator** **Stoke on Trent** For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! Looking for a role where you can make a real impact on customer satisfaction? We're currently seeking a Service Coordinator...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator** **Location: Stoke-on-Trent** **Salary £22,837 per annum** **Job Title**:Service Coordinator** We have an opportunity for **Service Coordinator **to join our organisation. The **Service Coordinator** **will be based at our offices in **Stoke-on-Trent.** **PURPOSE OF THE JOB**: The primary purpose of this project is to provide...

  • Service Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator 2 Positions** **Location: Stoke-on-Trent** **Salary up to £23,345 per annum** **Job Title**:Service Coordinator** We have an opportunity for an entry Level **Service Coordinator **to join our organisation The **Service Coordinator** **will be based at our offices in **Stoke-on-Trent** **PURPOSE OF THE JOB** The primary purpose...

  • Service Coordinator

    3 weeks ago

    Stoke-on-Trent, United Kingdom Diamond families cic Full time

    As Service Coordinator you’ll bring the sparkle make it happen. At Diamond Families we’re on an exciting journey to make even more lives better through our services and in this high-profile leadership role you’ll help shape our direction. You’ll drive ways to improve our performance, develop our people and implement fresh ideas that keep us at the...

  • Waste Permitting Consultant

    3 days ago

    Stoke-on-Trent, United Kingdom Wardell Armstrong Full time

    Wardell Armstrong is a successful multi-disciplinary consultancy with 13 offices throughout the UK employing approximately 500 staff. At the heart of our business lies a group of outstanding people. Working together with clients, we deliver solutions to challenging problems in Property & Development, Infrastructure & Utilities and Mining & Minerals. We have...

  • Waste Customer Support Apprentice

    7 days ago

    Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Directorate: Housing Development and Growth Section: Waste Service Location: Weighbridge Site Lodge Grade: NMW Actual Salary: National Minimum Wage for Apprentices Hours: 37 This advert is open to both Internal and External applicants. This is a fixed term post for 15 months. The successful applicant will learn various aspects of the waste...

  • Customer Support

    4 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom We Manage Jobs(WMJobs) Full time

    Housing Development and Growth Waste Service National Minimum Wage for Apprentices This is a fixed term post for 15 months. Waste Services have an exciting recruitment opportunity for a Waste Apprentice role, the successful candidate will need to be willing to work towards completing a level 2 customer services apprenticeshipwhich comes with...

  • Service Coordinator

    3 days ago

    Stoke-on-Trent, United Kingdom Tironem Staffing Ltd Full time

    Our Client in ST1 5PZ are currently looking for Service Coordinators to join their team. MUST BE 18+ Job Overview - To work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role will be to support the Admin team, Operational field team’s, accounts and any other relevant department to deliver a...

  • Service Coordinator

    7 days ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator - Recruitment** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Permanent** We are currently recruiting for a Service Coordinator to work as part of the Operational Administration team. The main purpose of the role will be to support operational field team’s, account teams and...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom ISS Facility Services Full time

    **Service Coordinator Customer Operations** **Contract: Key Account Network** **Location: Staffordshire** **Hours of work: 40** **Contract Type: Permanent** As the Service Coordinator, your primary responsibility is to manage the process and logging of calls received from the Client. Your role involves accurately translating contractual and operational...