Customer Service Advisor

1 week ago


Tadcaster, United Kingdom Reed Business Support Full time

We currently have an exciting opportunity for a part time Customer Service Advisor to join our client based just West of York*.

Working 19 hours per week, Monday 11-7pm, Tuesday-Thursday 11am-5pm

Salary £11691 inclusive of salary and quarterly incentive.

You will be the first point of call for customers, delivering excellent customer service from the off. This role would really suit someone with a passion for customer support.

**Duties and Responsibilities:**
- Answering calls and dealing with customer enquiries or passing them to the appropriate department.
- Delivering guidance on products and answering basic technical queries.
- Updating and processing customer records.
- Booking in appointments with technicians if the issues can't be resolved over the phone.
- Management and resolve customer complaints.
- Upselling when necessary.

**Experience needed**:

- Having previously worked in a customer service role.
- Good administrative skills and knowledge of Microsoft Office.
- Excellent telephone manner.
- Able to multi-task.
- Possess excellent communication skills, both verbal and written.

This is an excellent opportunity to work within a friendly and busy team for a great company, so don't hesitate in applying.

**easily commutable from Leeds, Selby, York areas.



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