Ict Service Desk Analyst

4 days ago


Woking, United Kingdom Hays Specialist Recruitment Limited Full time

Service Desk Analyst, 1st Line Support
**Your new company**
Looking for a new opportunity? Keen to further your IT skills and become qualified in niche technology? This company might be the perfect fit for you. You would be working alongside likeminded individuals who have a passion for tech in this well-establishedIT company. They are a leading, solution led EMEA technology enabler, focused on providing Unified Communications, Collaboration and Cloud solutions.
**Your new role**
You will be the gateway and the initial contact for any issues and problems encountered by our users across all offices within the company. You must possess excellent all-round skills in information & communication technology environments. Ticket Management
**What you'll need to succeed**
We are looking for somebody with;
Essential
- Windows Operating Systems (both client and server)
- Networking (TCP/IP, DHCP, DNS) including Wireless LANS
- Active Directory & Exchange preferably with Azure and Office 365
- Hardware support - Desktop, Laptops, Handhelds & Printers
- Experience of managing corporate telephony solutions (Microsoft Teams - Desktop & Mobile)
- Anti-Virus & Web Filtering solutions

Advantageous
- Working knowledge of VPNs & Firewalls
- Mobile Device Management knowledge
- PowerShell scripting experience.
- Knowledge of IOS / OSX / Apple device administration (MAC, iPad, iPhone).
- ITIL Foundation qualification
- Experience of working in ISO 9001 and ISO27001 environments.

Personal requirements
- Natural ability with written and spoken English Is essential but any European language skills would be an advantage.
- Excellent communication skills to help/ train and support End Users.
- Driving license and own transport essential

**What you'll get in return**
- Getting certified in great IT technologies, such as Barracuda, Watchgaurd and RiverBed networking.
- Working in a technology driven business
- Competitive salary
- Great career progression
- Many more benefits

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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