IT Service Desk

3 days ago


Woking Surrey, United Kingdom The Pirbright Institute Full time €38,500 - €40,000

IT Service Desk Engineer – (24P-82) The Pirbright Institute
Permanent
We study viruses of livestock that are endemic and exotic to the UK, including zoonotic viruses, by using the most advanced tools and technologies to understand host-pathogen interactions in animals and arthropod vectors. Our Institute is made up of a dynamic and vibrant community of staff covering a diverse set of chosen fields, backgrounds, and experience. We all play a crucial role in furthering the Institute’s aspirations, advancing the frontiers of science and knowledge through our excellent scientific research, knowledge sharing and contribution; The IT Service Desk Engineer will provide second line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated technical issues. 2nd line support - troubleshooting of IT related problems from software to hardware, such as Laptops, PCs, Printers, and mobiles.
~ Troubleshoot basic network issues.
~ Escalate unresolved calls to the 3rd line infrastructure support team.
~ Log all calls in the Service Desk.
~ Evaluate and install new IT desktop & laptop equipment.
~ Maintaining an Asset Database and track changes.
~ Support the institute’s audio-visual solution.
~ Publishing support documentation to assist staff with requests for information & provide staff training if required.
~ Creating user accounts, reset passwords, create groups.
~ Mobile phone management and provision.
~ To arrange for external technical support where problems cannot be resolved in house.


Excellent communication skills and telephone manner.
Demonstrable experience in an IT service desk role.
Knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and Microsoft Office 365.
Knowledge of AV equipment with emphasis on Teams & Yealink.
Experience with using and troubleshooting Microsoft Teams.
Due to the nature of the work carried out by Pirbright, all successful applicants will be required to go through a comprehensive screening process including reference and qualification checks, financial and security clearances.


Generous Group Personal Pension Scheme and life cover (subject to age and earnings).
~25 days annual leave per annum, pro rata, plus 10.Buy and sell annual leave.
~ Option to carry over up to two weeks annual leave.
~ Pirbright gym with subsidised membership.
~ Pirbright Lifestyle Hub (employee discount site).
~ Cycle to work.
~ Childcare allowance.
~ Free onsite parking.
~ Electric car charging facilities.



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