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Guest Service Assistant

4 months ago

East London, United Kingdom RBH Management Full time

**Job Ref**:RBH14306

**Branch**:Hampton by Hilton London Docklands

**Location**:Hampton by Hilton London Docklands

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:06:45 - 15:15, 14:45 - 23:15

**Hours per week**:40

**Posted date**:12/06/2024

**Closing date**:14/07/2024

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT **HAMPTON BY HILTON LONDON DOCKLANDS**
- What you'll be doing..._

Reporting to the Front Office Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Hampton by Hilton London Docklands.You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude
- Computer literate with a professional telephone voice

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- 50% off FB

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

Enjoy comfort and style at our modern Hampton by Hilton London Docklands hotel.

The hotel is ideally located next to ExCel London in the revitalised Royal Docks area, only one mile from London City Airport and a 3-minute walk to the Royal Albert DLR Station. Allowing guests easy access to the hustle and bustle of Central London.

Each of the 209 guest bedrooms has modern décor, comfy beds, ergonomic workspace, and a bathroom with walk-in shower. Hampton’s hot breakfast is included for all guests, free WiFi in every room and 24-hour fitness centre makes the hotel perfect for every traveller.

The two stylish boardrooms provide the perfect meeting space for up to 10 delegates and feature the latest AV equipment to make your meeting a success.