Service Desk Support Analyst
2 weeks ago
Service Desk Support Analyst
Your new company
One of the world's leading financial and banking organisations, who pride themselves in a strong company culture, and have the opportunity to build upon your career whilst making a difference with the work you do.
Your new role
- respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible via phone and remotely
- Directly assist clients with any end-user issue for general faults, request identification and resolution
- Function as part of a team providing the most effective solutions to meet customer needs, delivering the services they require and improve our products and services to them
- Regularly identify repetitive faults through communication with other groups
- Liaise with business areas providing guidance and solutions
What you'll need to succeed
- Familiar with different Operating systems including but not limited to XP/ Win7/Win10/Mac and also MS Office Professional (all flavours)
- Previous experience within a busy Helpdesk environment
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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