Service Desk Support Analyst

2 weeks ago


Ireland, United Kingdom Hays Specialist Recruitment Limited Full time

Service Desk Support Analyst
Your new company
One of the world's leading financial and banking organisations, who pride themselves in a strong company culture, and have the opportunity to build upon your career whilst making a difference with the work you do.
Your new role
- respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible via phone and remotely
- Directly assist clients with any end-user issue for general faults, request identification and resolution
- Function as part of a team providing the most effective solutions to meet customer needs, delivering the services they require and improve our products and services to them
- Regularly identify repetitive faults through communication with other groups
- Liaise with business areas providing guidance and solutions

What you'll need to succeed
- Familiar with different Operating systems including but not limited to XP/ Win7/Win10/Mac and also MS Office Professional (all flavours)
- Previous experience within a busy Helpdesk environment

What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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