Customer Service Worker

3 weeks ago


Ireland, United Kingdom Salt Search Full time

**Details of contract**:
**Start date**: 03/01/2023 (non-negotiable)

**End date**:31/03/2023 but extension is possible

**Working from home structure**: Onsite 5x days p/week for first 4x weeks to complete training. Once training complete 2x days p/week remote

**Interviews**:Taking place w/commencing 05/12 and will be a 1-hour face to face

**Key Skills**:

- Strong Customer Service background
- Previous experience using Word/Excel
- Ability to work at a fast pace
- Strong communication skills
- Positive attitude

**Key Purpose of role**

The key purpose of this role is to connect customers to their end service through a series of desk-based activities, liaising with other departments within organisation (including other desk-based teams and engineers) to ensure successful delivery to theend customer. You will build/manage and maintain short term stakeholder and customer relationships specific to the required work stream taking immediate & effective action on customer issues.

You'll be working in an operational environment and be based in our Belfast office. Covering shifts between 08:00 and 18:30 Monday - Saturday (currently no Sunday or Bank Holiday working)

**Key Responsiblities**:
The role involves inbound / outbound calls & offline activities. The role holder will provide exceptional levels of service to customers and colleagues in several different capacities.

One day you'll be planning a new cable route, or you'll be the key point of contact to ensure our network is safe. The next day you may pick up a complex technical issue from an engineer and arrange additional work to be carried out.

It's a fast-paced environment, switching between different work streams. Providing a flexible working approach, supporting periods of high demand, managing customer expectations, supporting & building new processes. You will be required to make decisionswithin a clearly defined process, problem solve and provide solutions. We will support you all the way. Including being trained on advanced computer and telephony systems.

**You'll have the following skills & experience**

Along with having exceptional Customer Service skills already, we'll need to see these key attributes.
- You are helpful, adaptable and a great communicator.
- You're someone that colleagues and customers can rely on. With a positive attitude to overcoming obstacles and keeping things moving.
- You get a buzz out of building relationships, taking the initiative and solving problems
- You'll strive to meet targets and take ownership to deliver brilliant results.
- Possess a good level of all things IT (including a knowledge of Microsoft Excel.) Can quickly learn and become proficient with new computer systems and processes.



  • Ireland, United Kingdom Career Moves Group Full time

    **Customer Service Executive** **Location**:Belfast **Length**:ASAP until 31/01/2023 **Rate**: £10-11p/h **Hours**: 9am - 6pm The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland. **Key Purpose of Role**: - To ensure every Customer/Consumer...


  • Ireland, United Kingdom The Portfolio Group Full time

    **Job Purpose** To deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Ireland and Northern Ireland. **Job Overview** The role requires you to excel in enthusiasm and provide great client service as part of us Workforce Planning Team. You will be responsible for scheduling of appointments...


  • Northern Ireland, United Kingdom First Recruitment Group Full time

    In a rush? Simply drop off your CV by clicking on the button to your right, and we'll get in contact if we have a suitable vacancy. The Customer Service Centre is a Centre of Excellence and ensures our clients customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer...


  • Northern Ireland, United Kingdom First Recruitment Group Full time

    The Customer Service Centre is a Centre of Excellence and ensures our clients customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all of our client’s customers. To ensure every Customer/Consumer receives excellent customer service and supplies significantly...


  • Northern Ireland, United Kingdom McKinty Associates Full time

    Practice Office 45k+ Neg office based with early finish on Friday made up of a mix of Qualified and Part /training accountants. teamwork flows so everyone delivers excellent customer service · Helping more junior team members both with client queries but also their own professional development · portfolio will include preparing accounts, personal tax...

  • IT Resourcer

    1 month ago


    Ireland, United Kingdom Adecco Full time

    **Talent Acquisition** Adecco have an exciting opportunity for a Talent Acquisition to join our IT team. This is a fantastic opportunity for someone who wants to kick start their career in recruitment. The recruitment activities involved in recruiting experienced sales professionals at all levels. Offering a great salary, opportunity for bonus, pension,...

  • Service Engineer

    1 month ago


    Ireland, United Kingdom Clear Engineering Recruitment LTD Full time

    **Service Engineer** **£33 ,000 - £37 ,000 Basic + Overtime (OTE £40-50k) + Travel Time + Vehicle + Fuel Card + Mobile + Laptop + Training + Technical Progression** **Belfast** Join a rapidly expanding, multi-million pound, global leading manufacturer of special purpose machinery, who are looking to continue expanding their team as a result of their...


  • Northern Ireland, United Kingdom Cooneen By Design Ltd Full time

    Cooneen Group are hiring the position of Business Transformation Lead to work at a Group Level from our Fivemiletown Head Office site. The successful person will work to Identify and lead large transformational projects covering business process, organizational structure and system changes; support a lean operating model, and profitable business...


  • Ireland, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Support Analyst Your new company One of the world's leading financial and banking organisations, who pride themselves in a strong company culture, and have the opportunity to build upon your career whilst making a difference with the work you do. Your new role - respond to inbound calls to the Premium Client Service Centre in a professional and...

  • Store Cleaner

    2 days ago


    Ireland, United Kingdom Aldi Full time

    As a committed, hard-worker, you'll do vital jobs to the highest standards and make sure your store is always in tip-top shape. It'll see you tackle things like removing litter and debris from the car park and loading bay, or washing external windows and glass doors until they sparkle. And making sure the trolleys are clean and free of rubbish, just the way...

  • Membership Officer

    1 month ago


    Ireland, United Kingdom Adecco Full time

    Are you an organised and dependable people-person, with an outgoing personality and a desire to travel? Are you seeking a flexible working environment in a unique type of company? This is a unique and varied role that combines aspects of business development, marketing, customer relationship management and external relations. **The Company** CIRM is a...


  • Northern Ireland, United Kingdom Cooneen By Design Ltd Full time

    Cooneen at Work requires two Account Manager's to work at our Fivemiletown head office on a fixed term basis for one year. The successful persons will manage a portfolio of contracts to ensure that they are successfully and profitably delivered throughout their lifetime, sales are maximised, and contracts successfully retained. Take ownership for portfolio...


  • Northern Ireland, United Kingdom Atlas Copco Compressors Full time

    Field Service Engineer Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Drive your Career, Explore...


  • Northern Ireland, United Kingdom Atlas Copco Compressors Full time

    Field Service Engineer Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Drive your Career, Explore...


  • Northern Ireland, United Kingdom DFS Furniture Ltd Full time

    As a Furniture Repair Technician/Service Manager, you'll have the opportunity to showcase your skills by visiting our valued customers' homes and conducting repairs as needed. Putting the customer at the forefront of everything you do, you'll ensure an unparalleled experience with each interaction.About DFSIt takes a whole lot of passion to be at the centre...

  • Senior Consultant

    3 days ago


    Northern Ireland, United Kingdom Enso Recruitment Full time

    This influential role is central to deploying strategic IT projects across pivotal customer engagements within the UK, specifically focusing on the Northern Ireland public sector. Design and deliver comprehensive network architecture solutions consistent with industry best practices. Serve as a trusted solution advisor, working directly with senior...

  • Quality Administrator

    4 weeks ago


    Northern Ireland, United Kingdom Dunnes Stores Retailing Full time

    Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our...


  • Northern Ireland, United Kingdom McKinty Associates Full time

    Practice Office Manager Newry £45k+ Neg office based with early finish on Friday Our client is a long established chartered accountants based in South Down. They currently employ an experienced team made up of a mix of Qualified and Part /training accountants. Their client base is varied and ranges from sole traders, SME’s and some larger group...

  • Key Account Manager

    1 month ago


    Northern Ireland, United Kingdom IQVIA Full time

    About the Role: Key Account Manager Location: An integral part of our team, the Key Account Manager is entrusted with nurturing relationships across a diverse range of customers, from Primary business owners to Optometrists and Optical staff across major key accounts and independents. Through an exceptional training programme, you'll gain a comprehensive...

  • Seafreight Forwarder

    1 month ago


    Ireland, United Kingdom Brook Street Full time

    Do you have a Sea freight background and can you be described as someone who handles choppy waters and remains constantly calm? Are you able to handle pressurised and time sensitive environment whilst all the while ensuring customer satisfaction? Our client is seeking to appoint a Sea Freight Forwarder based in Newtownabbey and reporting to the Freight...