Customer Services Team Leader

2 weeks ago

Northern Ireland, United Kingdom First Recruitment Group Full time

The Customer Service Centre is a Centre of Excellence and ensures our clients customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all of our client’s customers.

To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you.
At least 6 months Customer Service Experience in a busy customer service role
Knowledge of SAP and SalesForce/CRM tools is a significant advantage
Commercial, Admin & Office Support
"Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.
"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.
"There is nothing negative about the service that we’ve received from First. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”
The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We have required anumber of Quality Assurance/Quality Control candidates within the NuclearIndustry. Since early 2016 First Recruitment Group have provided a number ofQA/QC professionals in locations across the UK.
“We have been verypleased with both the quality of supply and the customer service demonstratedand will continue to use their professional services in the future.”
“I have worked with First Recruitment Group as my partner ofchoice across a number of large and challenging Oil & Gas projectsinternationally over recent years.
“As we push the frontiers of projects and move in to moreand more challenging and locations, First will continue to be my partner ofchoice to help us deliver our projects with confidence.”
Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.
"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.
"There is nothing negative about the service that we’ve received from First. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”
The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We have required anumber of Quality Assurance/Quality Control candidates within the NuclearIndustry. Since early 2016 First Recruitment Group have provided a number ofQA/QC professionals in locations across the UK.
“We have been verypleased with both the quality of supply and the customer service demonstratedand will continue to use their professional services in the future.”
“I have worked with First Recruitment Group as my partner ofchoice across a number of large and challenging Oil & Gas projectsinternationally over recent years.
“As we push the frontiers of projects and move in to moreand more challenging and locations, First will continue to be my partner ofchoice to help us deliver our projects with confidence.”
Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.
"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.
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