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Customer Service Advisor

4 months ago

Newry Northern Ireland, Northern Ireland, United Kingdom Unilin Distribution Full time

Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. Due to continued growth an opportunity has become vacant in our Newry Office for a Customer Service Advisor


Hours of Work: 37 per week

Location: Newry

Reports to: Customer Service Manager Newry

Pension: 4% Company Contribution

Healthcare Cover for Employee

Holidays: 32 per year


Main Responsibilities and Duties

Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.

You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.

You must be a good communicator and someone who is able to prioritise workload.


Essential Criteria

  • Previous experience of dealing with customers in a service or sales role
  • Previous experience of dealing with large volumes of customer queries via the telephone and e mail
  • The ability to work in a team as well as individually
  • Sound working knowledge of Office Applications, especially Microsoft Excel
  • Excellent written and verbal communication skills
  • Good attention to detail
  • The ability to work under pressure and to deadlines
  • Sound decision making
  • Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
  • Have a proactive approach to work and look to embrace Unilin Values


Desirable Criteria

  • Previous experience in a similar role
  • IT skills to include previous working knowledge of SAP
  • Qualification in Business, Customer Services or IT