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IT Service Delivery Manager

1 month ago

Ireland, United Kingdom Hays Specialist Recruitment Limited Full time

Supply chain management company is seeking a new IT Service Delivery Manager

**Responsibilities**:

- Manage and co-ordinate all sections of the IT support desk ensuring an effective delivery of IT support across the group
- Drive support call quality and ensure a timely response to all support calls logged
- Build relationships with business users to ensure their requirements are met
- Ensure IT infrastructure and security projects are on schedule and completed on time
- Make recommendations in relation to IT systems, infrastructure and drive continuous improvement within the infrastructure and security team
- Provide cover to Group IT Manager as required

Qualifications:

- Experience using / managing helpdesk ticketing systems
- Experience managing IT team whilst driving continuous improvement
- Excellent communication and customer service skills both written and verbal
- Good understanding of virtualisation, networking, firewalls, switching, security technologies
- Ability to create reports to communicate support desk performance statistics
- Diagnostic and troubleshooting skills
- Prioritisation and organisational skills
- Preference will be shown to those with ITIL v 3 or 4 certification or experience

This company offers a competitive salary along with a benefits package that includes a fully funded health care cash plan, company pension, employee recognition scheme, continuous personal development, multiple employee perks and 31 days holidays per year.If you are looking for an exciting new challenge and you have the relevant skills and experience, get in touch
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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