Service Delivery Manager

6 days ago


Northern Ireland, UK, United Kingdom Anson McCade Full time

Senior Service Delivery Manager (Belfast) – Up to £70k

Are you a skilled Service Delivery Manager looking to take the next step in your career? We are currently seeking a dynamic and experienced Senior Service Delivery Manager to join a leading managed service business based in Belfast. This thriving company specializes in developing innovative workforce management software, crucial for field workers across various sectors, including utilities, who rely on this technology to streamline their operations.


Key Responsibilities:

  • Lead and manage the service delivery team, ensuring top-notch service to clients.
  • Develop and implement strategies to improve service delivery processes and enhance client satisfaction.
  • Collaborate with various departments to ensure seamless integration and support for the workforce management software.
  • Monitor and report on service delivery metrics, identifying areas for improvement and implementing solutions.
  • Build and maintain strong relationships with clients, acting as the primary point of contact for service-related issues.
  • Drive continuous improvement initiatives to optimize service delivery and operational efficiency.


Qualifications and Skills:

  • Proven experience in a service delivery management role, preferably within the software or technology sector.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
  • Analytical and problem-solving skills, with a keen eye for detail and a proactive approach to resolving issues.
  • Familiarity with workforce management software and its application in various sectors is highly desirable.
  • Ability to work effectively in a fast-paced, dynamic environment.


What We Offer:

  • Competitive salary of up to £70k.
  • Opportunity to work with a forward-thinking company at the forefront of workforce management technology.
  • Collaborative and supportive work environment.
  • Career growth and development opportunities.


If you are a results-driven professional with a passion for delivering exceptional service, we would love to hear from you. Apply now to join a company where your skills and expertise will make a real impact.


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