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Band 3 Service Desk Officer

5 months ago

Ireland, United Kingdom Brook Street Full time

Are you experienced in Service Desk and Front-Line Incident Resolution and seeking a new role within the Public Sector?
Brook Street (UK) Ltd is seeking a Band III Service Desk Officer for 6 months with the possibility of extension for our Public Sector client in East Belfast / Dundonald
Our public sector client would like someone with at least one years' experience in a ICT environment, to work in their busy team.
The hours of work will be between 09:00 -1700 Monday to Friday (37:5 hours per week). Rate of pay will be £10.40 per hour and this will be paid on a weekly basis.
Duties will include:
Support the ICT Service Desk Manager in the continued development and implementation of the ICT Strategy and annual work Programmes
Attend team meetings as required
Log and assign all calls in relation to Incidents, Service Requests and Requests for Information
Maintain ownership of all calls recorded through the Service Desk
Provide 1st line remote technical assistance and advice on all aspects of the Trust's hardware, software and network infrastructure ensuring Best Practice standards are adhered to
Provide feedback to users on call status
Provide administrative services relevant to ICT Service Desk including the receipt and processing of request forms
Previous experience in Service Desk support delivery or previous experience in an ICT environment would be desirable or within a similar role.