Band 4 Complaints Support Officer
3 weeks ago
Brook Street (UK) Ltd is looking for a Band 4 Complaints Support Officer for our client in Newtownards.
This role is an excellent temporary role for 2 months at the first instance, 37.5hrs per week, paying £12.25 p/h.
Your main two duties will be:
- Preparing and quality assuring high level corporate letters from Directors/Chief Executive to complainants
- Handling phone calls to complaints department; taking complaints over the phone and dealing with upset, distressed customers with some challenging behaviours
To be successful for this role you should have:
Qualifications / Experience:
OR
NVQ 3 (administration related) or equivalent, and 2 year's administrative experience, at Band 3 (or equivalent).
OR
4 GCSE's (Grade A-C) or equivalent, one which must be English Language, and 3 years' experience at Administrative Band 3 (or equivalent).
Experience of using computer systems and packages for:
- Word processing
- Data input
- Extracting information to provide reports.
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