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Service Desk Team Leader

4 months ago

Ireland, United Kingdom Lorien Full time

Service Desk Team Leader - Hybrid
- £25,000 - £30,000
- Permanent
- UK Based
- Newtownabbey Ireland
- Diverse Company culture

We're collaborating with a prominent brand in the Technology and Software Solutions (TSS) market that is looking for a Service Desk Manager with knowledge of managing teams.

**The Role**

The Service Desk Manager role is an important operational leadership role within Service Management structure. You will be responsible for providing Service Desk support for the to a well-known reputable client.

As a Service Desk Manager, you have a seat at the table with the client's Technology and Software Solutions Management team and play a key role in shaping the service as we continue to grow.

**Day to Day Responsibilities**
- Lead, manage and mentor the Service Centre team within Operations
- Manage a cohort of service desk analysts to deliver high standards of customer care
- Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees
- Mentorship

**Essential Skills**
- Previous experience in Service Centre Management
- Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations.
- ITIL Qualified Preferred
- Experienced in dealing with Senior Leaders and Customer Stakeholders
- People Management/ leadership Experience and team working

**Some Amazing Benefits**:

- 25 days holiday plus our holiday buying scheme
- An excellent pension
- Private Healthcare
- Cycle2Work scheme
- Wellbeing subsidy
- Annual volunteering day - to give something back to your community

If you'd like to play a key part in our journey, then please send us your CV

Tel: +

IND_PC1

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.