Windows Support Analyst

2 weeks ago


Ireland, United Kingdom Akkodis Full time

**Windows Support Analyst**

Akkodis are currently working in partnership with a market leading IT Services provider to recruit a number of Technical Support Analysts to join their growing support team. You will have a good understanding of Windows servers and the ability to supportkey high-profile clients.

**This is an exciting opportunity for an established Support Analyst or someone looking to start their career in Information Technology. Full training will be provided.**

**The Role**

As a Technical Support Analyst you'll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare).

**The Responsibilities**
- 24x7x365 Support - This is a shift based role
- Providing L1 systems support for servers running Windows 2008/2012/2016/2019
- Carrying out regular Operation system changes
- Being the point of contact for and troubleshooting Windows and VM Ware issues
- Experience in working on server management tools for activities like patching, event monitoring, backup etc.
- Reacting to client logged incidents and requests through Remedy
- Ideally, experience with Azure and Unix
- Server builds and upgrades. Create Templates / Clones, create / delete Snapshots
- Active Directory infrastructure (group policy, DHCP, DNS)
- Assist team with daily Backup failures, System Recovery with Backups
- Review Application logs
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Administration & support of McAfee and AV security tools to ensure total security coverage across the supported estate.
- Exchange 2003/2010/2013/Office365 Management and troubleshooting,

**The Requirements**
- Experience with Windows in a 1st line role support capacity
- Experience with VMWare
- Desirable experience with Azure and Unix
- Solid background in IT support
- Eligibility for Security Clearance

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.


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