Customer Service Administrator

3 months ago


Walsall, United Kingdom Bunzl Cleaning & Hygiene Supplies Full time

Administrator
Location: Aldridge
Working Schedule: Monday - Friday 37 hours

**Salary**: £22,500 + Bonus

Bunzl Cleaning Machine Solutions is the specialist service and machine division supporting BCHS national and local customers. Our customer service and parts, provides expert advice on all manufacturers of cleaning machines. In addition, supported by a dedicated team of field-based engineers across the UK.

Company Benefits
- 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay (dependant on length of service)
- Comprehensive Learning and Development offer
- YELP (your E-Learning Portal)
- Bunzl Personal Pension Plan.

Job Role
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

Experience
- Previous administration experience essential
- Good knowledge of Microsoft office & PowerPoint essential

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person


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