Specialist Psychotherapy Service Administrator

5 months ago

London, United Kingdom East London NHS Foundation Trust Full time

To provide administrative/secretarial support to the Specialist Psychotherapy Service (SPS) ensuring efficient and smooth running of the service. To work closely with the Lead Administrator and Operational Lead providing an efficient and responsive administrative provision to the service. Be responsible for developing administration systems for the Specialist Psychotherapy Service (SPS) whilst providing day to day administrative support to the team. The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality.

To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.
1. To provide a comprehensive administrative service to The Specialist Psychotherapy Service (SPS) Including processing all reports, correspondence and documentation, and related filing, faxing, and photocopying.
2. To assist with managing and opening all patient referrals
3. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies
4. To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets etc available for colleagues and service users.
5. To coordinate the collection of and updating of patient information ensuring data quality is monitored and any concerns raised.

**6. To undertake general office duties including**: photocopying, collating and binding of documents, filing, laminating faxing etc as required.
7. To develop and maintain information-gathering systems for the team and as required, prepare reports and audits from the data gathered
8. To provide clerical support to team members including opening, withdrawing, archiving and closure of case records and filing as appropriate.
9. To receive regular one to one and team supervision from the Line Manager.
10. As a Team member to work flexibly in order that essential priority tasks are covered and dealt with.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We care, We respect, We are inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues and in the Trust and partner organisations

Kindly refer to the job description and person specification that is attached to the vacancy profile.

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