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Business Process Administrator

4 months ago

Nottingham, United Kingdom Worldline Full time

**This is Worldline**

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

**The Opportunity**

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are interested in joining a team whose priorities are looking after our most important customer, our employees, then get ready to join our company

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

A Business Process Administrator is responsible for carrying out administration tasks in relation to a specific Operational area as detailed above under broad direction. Some elements of supervision will be required.

**Day-to-Day Responsibilities**
- Management and Reconciliation of data processed on behalf of the customer
- Administration relating to the Outsourced Services such as Reference Data
- Support of systems managed on behalf of the customer that relate to the customers business
- Administration of user accounts access for customer systems
- Assist in the development of the Service ensuring a high level of customer satisfaction.
- Compile and maintain Service documentation including audit and compliance.
- Evaluating and documenting areas for improvement within the current Service procedures, audit trails and controls.
- Provide a support service to all users of the services and ensure policy requirements especially in the area of privacy and confidentiality are met.

**Who Are We Looking For**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- You can communicate with staff at all levels both internally and with the customer
- You have excellent understanding of Excel and Word
- You are Flexible and works well under pressure
- You have the ability to work to strict timescales
- You are customer focused
- You are able to handle several tasks at once
- You have attention to detail

**Skills we’d like**:

- You have a good understanding of Service Level Agreements and associated contracts.
- You studying for or have gained a book-keeping/AAT qualification

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Working within a Group Internal Audit team based across Europe and participating in diverse audits in a team in different entities across the Group
- UK-wide
- 25 days per year of paid holidays + bank holidays
- Emergency time off up to 5 days
- Stakeholder pension with a matching contribution of up to 10%
- Private medical
- Life insurance
- Flexible benefits program
- Discounts with large retailers
- Enhanced maternity pay / parental benefits

**Shape the evolution**

We are on an exciting journey toward the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

**_

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble - we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a