Complaints Administrator

8 months ago


Northampton, United Kingdom St Andrew’s Healthcare Full time

You will report to the PALS and Complaints Coordinator and will support with a wide range of administration tasks including (but not limited to); Datix logging, reviewing/editing draft response letters, maintenance of excel spreadsheets, adding complaints data into reports and manning the PALS and Complaints telephone and inbox. To fulfil this role you must be an excellent communicator, well organised with strong IT skills, self-motivated and be able to work well on your own and as part of a team. Previous experience of using the DATIX system would be advantageous, prioritisation skills are crucial and previous experience of complaint handling would be helpful. You will have a multi-tasking ability and have a flexible approach to work in this dynamic and ever-evolving environment, and must be able to work well under pressure to meet deadlines.

As a small team, it is essential that you are able to adapt to the pressures of the wider Patient and Carer Experience team in order to ensure that patients and their families receive the highest standards of service.


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