Complaints Handler

5 months ago


Northampton, United Kingdom Interaction Recruitment Full time

**Complaints Handler - Office working**

Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience.

**Employment Type**: Full-time temporary to permanent position.

**Working Hours**: Monday to Friday 11am - 8pm

**Pay**: £10.42ph

**Responsibilities of a Complaints Administrator**
- Communicating with customers and clients via live chat platforms.
- Build rapport with customers in a consultative manner
- Support customers with complaints
- See complaint through to resolution
- Listen to the customer's needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides.

**The key skills / experience that we are looking for are**:

- Excellent customer service skills
- Great team player
- 6 months Contact Centre background [not essential]
- Complaint Resolution Experience (Desirable)
- Warehouse Admin Experience (Desirable)
- Strong communication skills

If this sounds like something you would be interested in, then please click APPLY NOW


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