Complaint Handler
4 days ago
**Complaint Handler**
**Salary: £21,000 - £23,800 OTE**
**Location: Northampton, NN3**
**Hours: 40 per week including evenings and weekends**
CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years.
In 2021 we were named Glassdoor’s #35 best company to work for in the UK.
Are you ready to grab the wheel and start your engine on a new customer service career?
**WHAT WILL I BE DOING?**
You will be the face (and the voice) of the business for our customers, you will handle queries and complaints and do everything you can to resolve them and create a positive lasting impression.
Our goal is to build a culture of world class customer service and to ensure that even a visit for a negative reason is a positive experience.
**WHAT DO I NEED TO BE SUCCESSFUL?**
Excellent communication skills (both written and verbal) is essential for this but more importantly you need empathy and emotional intelligence as the interactions you will have will be people who may not be having a good day.
Experience handling complaints would be ideal but more importantly any experience dealing with customer service or the public day to day would be great (i.e retail, call centre, hospitality etc).
You will need a Full and Valid Driving License.
**WHAT CAN I EXPECT?**
A brilliant working environment, ongoing training and a fully mapped career path to the top
**Basic: £21,000 - £22,000**
**OTE: £22,800 - £23,800**
Other than that you will get 33 days annual leave (inclusive of Bank Holidays), discounts on cars bought from CarShop, a very wide reaching corporate discount scheme and much more.
**CARSHOP RECRUITMENT PROCESS**
If you are successful you will be invited for a face to face interview in our store.
We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself.
**You may also have experience of**:Customer Service Assistant, Customer Agent, Customer Service Officer, Customer Service Adviser, Customer Service Admin, Customer Service Coordinator, Client Service Advisor, Client Service Adviser, Client Service Officer, Client Service Coordinator, Retail Assistant, Aftersales, Sales Administrator, Administrator, Admin, etc.
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