Ev Head of Operations

2 weeks ago

Bingley, United Kingdom Storm Associates Full time

**EV Head of Operations - Field Services**

**Salary: £55k per year + benefits**

**Location: Bingley - (Hybrid**

**Hours: Monday to Friday - 37.5hrs per week**

**Excellent opportunity to join a well-established and fast-growing organisation**

**The Opportunity**

Our client is an electric vehicle (EV) charger, full-service supply and installation company based in Yorkshire but operating nationally.

As the experts in EV charging, our client can assist with every step of installing an EV charging

solution, whether it be for the domestic or commercial market. Their main focus is on delivering

excellent quality and service throughout the customer journey.

As a rapidly expanding business in an exciting industry, our client are looking for a new team member

with experience of managing field-based teams across the UK. A positive and adaptable

leader, with excellent people management experience to guide and motivate a diverse team.

**General job description**
- Strong leadership, management and development of the field-based team to deliver high quality EV charger installations and exceptional customer service
- Ensure the team members follow relevant health and safety policies and procedures whilst on site
- Ensure the team follows all relevant regulations and best practise and is aware of any compliance issues
- Recruitment and retention of field electricians as additional resources are required
- Carry out regular one-on-ones and performance reviews/appraisals
- Measuring the team on agreed KPIs and providing constructive feedback for improvements
- Development of in-house training programs for the electricians as well as ensuring that external training is completed to standard and on schedule
- Responding to customer feedback and incorporating relevant changes in work practises
- Implementing changes as necessary to improve working practises, efficiency and cost control
- Ensuring allocation of resources as well as adjusting schedules if required to complete jobs on time and budget
- Communicating with the team to ensure all relevant internal and external information is delivered in a timely and accurate manner and fully understood.

**Skills and Requirements**
- Minimum 2 years’ experience in managing a field-based team
- Experience in all aspects of people management including performance appraisals, delivering feedback, one-on-ones, identifying training needs
- An electrical qualification would be desirable but not essential
- Strong IT skills
- Experience in improving processes and team dynamics in field service operations as well as being able to demonstrate the development of best practise and ensuring excellent customer experience
- Exceptional leadership skills
- Excellent verbal and written communication with both field-based and office staff with an appreciation for the interaction between departments
- Strong organisational and time management skills
- Ability to travel when required as part of the role
- Positive and adaptable approach to dealing with changes, potentially at short notice
- Personable and approachable
- Previous experience in the EV or Electrical Industry is preferable but not essential if you can demonstrate the skills required in a similar role managing a field-based team.

**Why join our client?**
- Opportunity to shape the future of the EV industry and contribute to a greener planet
- Competitive salary and benefits package
- Collaborative and innovative work environment
- Chance to work with industry experts and thought leaders
- 25-days annual leave + bank holidays
- Company vehicle provided
- Company pension scheme

If you are ready to lead the charge towards a cleaner and more sustainable future in the EV industry, we encourage you to apply. Join our client in their mission to redefine mobility with electric vehicle solutions that inspire change.

This is an exciting opportunity where for the right person will provide long-term scope to develop with the business and be part of an exciting and progressive industry for the future.

**Job Types**: Full-time, Permanent

**Salary**: Up to £55,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bingley: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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