Installations Scheduler

4 months ago

Bingley, United Kingdom We Power Your Car Ltd Full time

**Job description**

**Job Description for Installations Scheduler**

**Reporting to **Installations Team Lead

**Hours** Full time - Monday to Friday (8.00 - 4.30 and 8.45 - 5.15 available with one hour for lunch)

**Location** We Power Your Car, Airedale House, Wagon Lane, Bingley, West
Yorkshire, BD16 1WA

**Who we are...**

We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally.

As the experts in electric vehicle charging, we’re able to assist with every step of sorting an EV charging solution, whether it be for the domestic or commercial market.

We’re a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our team.

**General job description**

We are looking for an experienced telephone-based Customer Service Advisor to provide outstanding customer service and support upholding our exceptional levels of service.

The role is to provide high quality telephone customer support to all WPYC customers throughout the customer journey - keeping customers informed of progress at all points of the customer journey, reviewing technical information and getting further information where needed, answering queries and ensuring that the customer experience is first class. An ability to learn some basic technical information and interpret pictures and information is required.

**Main Responsibilities and Duties**

**Responsibilities**
- Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise
- Liaise with installers and customers over the phone
- Provide a first-class customer experience.
- Reacting in an extremely timely fashion to inbound customer questions including sensitively handing with complaints if they arise
- Prioritising workload to ensure delivery of excellent customer service to the required KPI’s and SLA’s.
- Be the point of call for our installation partners
- Ensure all communications are thoroughly and efficiently recorded on our internal IT systems. This is an integral part of the role as all members of staff need to be able to access and utilise this information whenever required to ensure the successful daily running of the business.
- Uphold our five-star customer service reputation

**Requirements**:

- Previous telephone-based customer based experience is essential
- Previous experience in a scheduling role would be highly desirable
- Customer focused approach to all work
- Outstanding communication skills, both written and verbal, when dealing with customers and internal stakeholders
- Strong geographical knowledge for planning engineers workloads and routes to optimism efficiency
- Strong IT skills: ability to use Microsoft Office is a must as well as the ability to learn new IT systems quickly
- Be able to work in a fast-paced environment and manage multiple tasks
- Experience working independently and in a team
- Attention to detail in all aspects of the work
- Accurate data entry skills
- Highly organised

**Holidays** 25 days plus bank holidays

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

**Job Type**: Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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