Customer Service Advisor
6 months ago
Bespoke Stairlifts is a leading manufacturer of stairlift solutions supplying into the UK and Export markets, based in West Yorkshire
Following major expansion, we are looking for an experienced Customer ServiceAdvisorto join our team based in Bingley, West Yorkshire, reporting to our Service & Installations Manager.
**Role & Responsibilities;**
- Support tech calls from internal/external engineers
- Assessing and prioritising calls
- Participation in product training and keeping up to date with product developments
- Working closely with and supporting the sales team and other technical experts as internal stakeholders.
- Managing the case process from receipt to resolution, data input on to CRM
- Ownership for achieving customer response/ resolution targets.
**Skills & Experience;**
- Excellent, confident, telephone manner and communication skills (written and verbal)
- Organisational and prioritisation skills with attention to detail
- Computer literate, experience of Microsoft Office/Excel (basic), CRM systems
- Team player
- Ability to retain technical knowledge with training
- Positive, can-do attitude with a calm approach in customer facing role
- Ability to give clear concise instruction
- Empathetic with ability to manage customer expectations
- Patience and appreciation of customer experience
- Flexibility and able to adapt to change. Ability to work independently and as part of a team.
**Benefits;**
- Salary dependent on experience
- BUPA Healthcare Cash Plan
- Workplace Pension
- Onsite Free Parking
- Career Progression Opportunities
Working Monday to Friday Hours : 8.30am - 16.30pm, plus out of hours and weekend cover (1 in every 2).
**Job Types**: Full-time, Permanent
Pay: From £23,000.00 per year
**Benefits**:
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer Service Support: 2 years (required)
Work Location: In person
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