Customer Service Assistant
3 months ago
**Customer Service Assistant**
Bingley
**About us**
A dynamic global manufacturing organisation supplying a vast range of high performance fluid sealing products and associated knowledge-based services to virtually every industry sector. With state-of-the-art skills in materials technology, particularly relating to elastomers, polymers, composites and engineering plastics plus extensive expertise in precision machining of exotic alloys for metallic seals, and tension control fasteners for bolted joints. Our worldwide group of companies has 11 operations and a further 40 spread across Continental Europe, Australia, New Zealand, SE Asia, South Africa and the USA.
**The Position**
James Walker Moorflex LTD are recruiting a Customer Service Assistant to join the team in Bingley. As a customer service assistant you will be dealing with internal and external customers. Along with collaborating with the quality service team with the collation of records and quality related documents and material certification.
**Key responsibilities**
- Enter sales orders received from UK and overseas customer
- Process daily shipments through our ERP system and prepare all export documentation.
- Create returns / replacements through the ERP system
- Liaise with relevant departments and customers to ensure that MyCase actions are investigated with the relevant business areas as effectively as possible
- Build great relationships with customers and internal James Walker employees to ensure they receive an exceptional level of service.
- Answer any customer queries on progress updates or general enquiries
- To become multifunctional within the Customer Service team in order to provide cover and assistance where necessary.
**Skills, Experience and Qualifications**
- Minimum Maths & English qualifications - GCSE level A - C or level 4 or above.
- IT skills - Intermediate level
- Word, Excel, Outlook, Acrobat Adobe
- Communication skills
- Customer focussed
- Organisational skills
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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