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Operations Administrator

4 months ago

Manchester, United Kingdom Optimal Solicitors Full time

Optimal Med are a medico legal report provider, working with solicitors dealing with personal injury claims. The operations administrators are responsible for managing new instructions in Road traffic accidents, accidents at work, public liability cases and medical negligence claims and handling all aspects of a case from conception to settlement.

**Duties include but are not limited to: -**
- Creating cases and accurately entering data received electronically
- Arranging appointments with our panel of medical experts in accordance with case requirements
- Requesting and chasing medical records
- Chasing medical experts to ensure reports are received in line with current service levels
- Quality and fact checking medical reports before sending to the instructing party
- Providing instructing parties with regular updates and responding to queries in a timely fashion
- Generating invoices for services provided
- Arranging interpreters for medical appointments & court hearings

**Key Responsibilities: -**
- To work efficiently and accurately at all times
- To take responsibility for each case worked and aim to progress them as quickly as possible
- To build relationships with solicitors, medical records providers, medical experts, treatment providers and interpreters
- To keep instructing parties well informed of case status and highlight any potential issues in a timely fashion
- Maintain confidentiality in accordance with GDPR 2018
- To provide excellent customer service to clients and solicitors at all times

**Personal Specification: -**
- Ability to work accurately and calmly under pressure
- Excellent communication, comprehension and telephone skills
- Customer service skills
- A keenness to learn and develop new skills
- Self-motivated, enthusiastic and willing to undertake new responsibilities as knowledge develops
- Previous knowledge of the medico legal industry and Proclaim is desirable
- Fluency in English/Polish would be advantageous
- English and Maths G.C.S.E. standard grade C or equivalent
- Computer literate
- Polish language speaking skills are preferable but not necessary

**Benefits**:

- Remote or hybrid working available
- 31 days annual leave (inclusive of bank holidays and Christmas)
- Time off in lieu
- Opportunity to accrue 4 extra days of annual leave per year
- Time off for birthday
- Option to buy 5 additional days annual leave per year
- Company social events
- Casual dress
- Please advise if you require any adjustments to support you through the recruitment process._