Customer Payroll Advisor

7 months ago

Sheffield, United Kingdom Tes Global Full time

Role overview
Key Role responsibilities
- Effectively handle, manage, resolve, and log customer contacts received through a range of customer support channels within expected timescales
- Ability to identify technical root cause of issues and determine appropriate solutions to resolve a customer issue to a high standard
- To problem solve and explain reasons for prevention
- Support our customers in a professional courteous and respectful manner
- Drive continuous improvement of products, service, and support strategies to improve our customer journey
- Expected to work to the highest standards and committed to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.
- Adaptability to support all areas of the business when required
- Ability to work on own initiative, working within a team and towards deadlines
- Excellent organisational skills and the ability to multitask

Desired Skills
- A knowledge of payroll requirements, preferably HMRC and Pensions, or an interest in learning in these areas
- Technical skills required with an aptitude in using software products of varying complexity.
- Strong numerical and communication skills
- Excellent computer skills, including Excel and Word
- Positive and professional attitude in a busy pressured environment
- Time Management skills, to ensure the work is completed efficiently and effectively
- Accurate Data Entry
- Ability to maintain a calm approach and work effectively under pressure.

Who are Tes?
Tes powers schools and enables great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.
For more than 100 years, we’ve supported schools and been a champion of great teaching. As education is changing, so are we. We’ve grown to provide a wide range of products to help schools and students flourish.
We work together with teachers and schools to build trusted education solutions that help them to be the best they can be. From safeguarding and compliance, to staff and pupil management, and professional development and SEND provision, our innovative and flexible services help teachers and school leaders worldwide to provide the best education to millions of children.
Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.
Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.
We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organisation striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.
Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.

Are you ready to embark on a thrilling journey as a key member of our customer support team? We're on the lookout for passionate individuals who thrive on challenges, excel in providing top-notch technical assistance, and are eager to be part of a collaborative environment. This exciting opportunity is based in our welcoming offices in North Ferriby.
Why Choose Us
**Inspirational Environment**: Join our best-in-class customer support team where inspiration meets challenge. You'll be at the forefront of innovative solutions and have abundant opportunities to grow.
**Friendly Offices**: Enjoy the camaraderie of working in a friendly and supportive office space. We believe that a positive workplace fosters creativity and excellence.

Key Responsibilities

**Technical Expertise**: Manage technical product issues, identify root causes, and deliver high-standard solutions. Continuously drive improvement in products, services, and support strategies.

**Strategic Planning**: Create and implement Customer Services Plans and support strategies for assigned projects. Advocate for serviceability and support requirements throughout the product life cycle.

**Quality Focus**: Work to the highest standards to ensure the delivery of first-class service while adhering to Quality & Regulatory standards. Collaborate with business teams to implement supportability improvements.

Desired Skills

**Technical Aptitude**: Possess technical skills with an affinity for using software products of varying complexity.

**Collaborative Team Player**: Work efficiently both independently and as part of a team.

**Innovative Problem Solver**

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