Senior Payroll Specialist
13 hours ago
About the Role:
We're seeking a skilled Payroll Support Manager to join our Customer Operations team in Sheffield.
Job Summary:
The successful candidate will lead a team of Payroll customer advisors, providing exceptional post-onboarding support for Tes's Payroll, HR, and Budgeting products.
Main Responsibilities:
- Lead a team of Payroll customer advisors to ensure Service Level Agreements are met for calls, chat, complaints, and escalations.
- Develop and implement training plans and materials for school support, delivered via the L&D team or peer-to-peer sessions.
- Conduct regular one-to-ones to address welfare and training needs.
- Address poor performance using established disciplinary procedures with full documentation.
- Collaborate with other teams to contribute to projects and product testing.
Requirements:
- Minimum 2 years' experience as a Payroll Manager or in a similar role.
- A professional payroll qualification (e.g., Chartered Institute of Payroll Professionals) is desirable.
- Excellent customer service and complaint resolution skills.
- Strong data analysis skills with a focus on actionable insights.
Benefits:
- Competitive salary: £45,000 - £60,000 per annum based on location and experience.
- Generous holiday allowance: 25 days annual leave rising to 30 days.
- Pension scheme: 5% employer contribution after probation.
- Modern city centre offices.
- Access to a range of benefits via My Benefits World.
- Discounted city centre parking.
- Free eye care cover.
- Life Assurance.
- Cycle to Work Scheme.
- Employee Assistance Program (EAP).
- Monthly Tes Socials.
- Extensive learning and development opportunities.
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