Senior Payroll Specialist

13 hours ago


Sheffield, Sheffield, United Kingdom Tes Global Full time

About the Role:

We're seeking a skilled Payroll Support Manager to join our Customer Operations team in Sheffield.

Job Summary:

The successful candidate will lead a team of Payroll customer advisors, providing exceptional post-onboarding support for Tes's Payroll, HR, and Budgeting products.

Main Responsibilities:

  1. Lead a team of Payroll customer advisors to ensure Service Level Agreements are met for calls, chat, complaints, and escalations.
  2. Develop and implement training plans and materials for school support, delivered via the L&D team or peer-to-peer sessions.
  3. Conduct regular one-to-ones to address welfare and training needs.
  4. Address poor performance using established disciplinary procedures with full documentation.
  5. Collaborate with other teams to contribute to projects and product testing.

Requirements:

  • Minimum 2 years' experience as a Payroll Manager or in a similar role.
  • A professional payroll qualification (e.g., Chartered Institute of Payroll Professionals) is desirable.
  • Excellent customer service and complaint resolution skills.
  • Strong data analysis skills with a focus on actionable insights.

Benefits:

  1. Competitive salary: £45,000 - £60,000 per annum based on location and experience.
  2. Generous holiday allowance: 25 days annual leave rising to 30 days.
  3. Pension scheme: 5% employer contribution after probation.
  4. Modern city centre offices.
  5. Access to a range of benefits via My Benefits World.
  6. Discounted city centre parking.
  7. Free eye care cover.
  8. Life Assurance.
  9. Cycle to Work Scheme.
  10. Employee Assistance Program (EAP).
  11. Monthly Tes Socials.
  12. Extensive learning and development opportunities.


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