Senior Payroll Operations Specialist
1 week ago
We are seeking an experienced Senior Payroll Operations Specialist to join our team at Anna Maher Consulting Ltd. Based in Sheffield, this role offers a unique opportunity to lead and manage a team of payroll professionals, driving efficiency and excellence in customer support.
The ideal candidate will have a proven track record in payroll operations, with expertise in process management, compliance, and customer service. With a strong focus on teamwork and collaboration, you will be responsible for managing coaching support, performance delivery, and effective training plans. Your ability to triage customer support issues and liaise with product managers/engineers will be crucial in ensuring timely issue resolution.
This is a full-time position, with a competitive estimated salary range of £55,000 - £65,000 per annum, depending on experience. If you are a motivated and results-driven individual looking to take your career to the next level, we encourage you to apply.
Key Responsibilities:
- Ensure all SLAs are met, including calls, chat, complaints, and escalations.
- Manage coaching support and deliver performance using agreed performance frameworks.
- Triage between customer support teams and other business areas, ensuring timely issue resolution.
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