Customer Experience Advocate

3 days ago


Sheffield, Sheffield, United Kingdom Moorepay Limited Full time
Job Summary

This is a hybrid senior customer service role that requires expertise in payroll support. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving complex queries, and collaborating with internal stakeholders to ensure seamless payroll management.

Key Responsibilities
  • Providing technical support to customers via Zendesk and telephone, adhering to service level agreements.
  • Mentoring and coaching junior customer support advisors to enhance their knowledge of Moorepay products.
  • Liaising with internal teams to resolve customer issues and improve product functionality.
  • Developing and maintaining strong relationships with customers to ensure long-term satisfaction.
Benefits and Culture

As part of the Zellis Group, Moorepay Limited offers a comprehensive benefits package, including a competitive base salary, private medical insurance, life assurance, and enhanced pension contributions. Our company culture prioritises mental health support, work-life balance, and equal opportunities for all employees.



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