Customer Success Executive

3 weeks ago

Remote, United Kingdom Pawprint Full time

**Company Description**:
Pawprint is an employee engagement platform for climate action. Our main focus is embedding sustainability across the goals and mindset of businesses and helping everyone at all levels play their part. It’s true that one person turning off a light isn’t going to solve the problem, but if large groups of people act, spend and speak in a purposeful way big change is possible

That being said, we recognise the scale of individual versus business’ carbon footprints, so we are actively seeking out ways to help the latter align with science-based net zero too. Currently, we deliver data back to business customers to help them make informed decisions about the direction of their operations. We have big plans to do even more in this space.

In terms of what it’s like to work at Pawprint, we’re a certified B Corp, Living Wage Employer, and 1% for the Planet member. We strive to walk the walk and act as a shining example for all stakeholders.

A note on diversity: to beat climate change, diversity of thought and experience is essential. Pawprint is dedicated to hiring great people from a wide variety of backgrounds - if your experience (life or work) has something to add, please let us know in your cover letter

**Are you looking for an exciting challenge?**

We are looking for an energetic, engaging and confident individual that thrives when supporting solutions for our customers. At Pawprint we are fast paced and ever evolving, enabling the success of our partners in their Sustainability journey is at the heart of everything we do.

In this role, you will be responsible for designing, developing, and delivering comprehensive training programs to educate our customers on how to maximise the value of our product. You will have the opportunity to take ownership in driving process improvements, supporting customer engagement, content creation and collaborating with our other departments to reach our collective goals.

**Key Responsibilities**:

- Assist in designing and developing training materials, including presentations, videos, and user guides.
- Presenting training sessions, workshops, and educational webinars for customers.
- End user support - Provide ongoing support to customers post-training, addressing questions and troubleshooting issues as needed.
- Assist in monitoring the effectiveness of training programs through feedback mechanisms and performance metrics.
- Understand customer needs and objectives to effectively address their requirements and showcase solutions.
- Build and maintain strong, long-lasting customer relationships.
- Responsible for follow up communications and maintaining active engagement with customers.
- Collaborate with internal teams to ensure timely and successful delivery of solutions according to customer needs.
- Handle customer inquiries and concerns in a professional and timely manner.

**Requirements**:
**Key competencies and personal attributes**:
You will have
- Ability to work well under pressure in a busy start-up environment.
- Proficiency in CRM software and other relevant tools.
- Ability to use initiative in a variety of challenging situations.
- Excellent communication, presentation and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- A proactive and customer-focused approach to work.

You will be
- Self-driven. You have great organisational skills, integrity, and follow through on tasks.
- Naturally curious. You’re innovative, extremely creative and constantly looking for ways to tweak and optimise
- Extremely tech-savvy and passionate about utilising software to its full potential
- A natural people person that is highly collaborative
- Able to communicate effectively across different business areas
- Excellent at making things happen quickly and efficiently
- Educated to degree level or equivalent (university of life counts too)
- Ambitious and interested in building a long-term career with us

Desirable
- Additional languages
- Analytical - Data Skills

**Social and Environmental Responsibilities**:
Pawprint is keen to ensure that all employees are socially and environmentally responsible and that management decisions are considerate of these responsibilities at all times. There needs to be a balance between the economy and the ecosystem, hence we make all decisions based on their impact in the following areas:

- Environmental - all efforts are made to undertake business in an environmentally friendly manner. For example, we have a no flight policy for domestic travel and employees have the freedom to work flexibly where possible
- Philanthropic - we will actively support our nominated charities through financial donations each month and support employees in using charitable days to volunteer for causes personal to them
- Economic - we will strive to build a strong business financially with the aim to invest further in developme

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